Saranya Balasubramaniam
@saranyabalasubramaniam
Hi there, My name is Sara and I have experience as a Technical Support Engineer for over 2 years.
MalaysiaWhat I'm looking for
I am a Technical Support Specialist with experience in customer support, troubleshooting, and issue resolution in live production environments. I specialize in handling merchant inquiries, API testing, and payment gateway support while ensuring seamless operations. I have expertise in SQL for data retrieval, reporting, and troubleshooting, along with experience using HubSpot and Zendesk for managing customer interactions. Additionally, I am proficient in Postman for API validation, Metabase for running SQL queries, and Alibaba Cloud & DMS for database and server troubleshooting. With a background in debugging and reviewing code in PHP Laravel and using Visual Studio Code, I thrive in fast-paced technical environments. I am seeking opportunities in Technical Support, Application Support, or Cloud Support.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
SIMPLEPAY GATEWAY SDN BHD
Sep 2023 - Present (1 year 8 months)
As a Technical Support Specialist, I monitored dashboards using Metabase for real-time insights, managed inquiries with a quick response time, and utilized Alibaba Cloud for log analysis. I performed troubleshooting with Visual Studio Code and PHP Laravel, executed SQL queries, and validated APIs using Postman, ensuring operational efficiency and customer satisfaction.
Technical Support Specialist
SIMPLEPAY GATEWAY SDN BHD
Sep 2023 - Aug 2023 (-1 years 11 months)
In the Operations Department, I provided dedicated support to premium merchants, managed tickets in Zendesk, and coordinated with various teams to resolve complaints. I consistently met SLAs and ensured customer satisfaction through effective solutions.
Cloud Engineer
Aceteam Networks Sdn Bhd
Apr 2023 - May 2023 (1 month)
As a Cloud Engineer, I provided monitoring and support across AWS, Azure, and VMWare platforms. I troubleshot cloud issues and prepared documentation for decision-making, ensuring adherence to SLAs.
Quality Assurance Engineer Intern
Involve Asia Technologies Sdn Bhd
Jul 2022 - Jan 2023 (6 months)
During my internship, I conducted manual testing for web and mobile applications, designed automated test scripts using endtest.io, and researched Selenium for automation. I collaborated with teams to ensure quality standards and executed test cases via JIRA.
Education
Degrees, certifications, and relevant coursework
USUniversity of Technology Sarawak
Bachelor of Computer Science (Hons), Computer Science
2019 - 2023
Grade: 3.52
Pursued a Bachelor of Computer Science (Hons) with a CGPA of 3.52, focusing on various aspects of computer science including programming, algorithms, and software development.
HUHeriot-Watt University
Certificate of Higher Education, Business
2017 - 2018
Completed a Certificate of Higher Education in Foundation in Business, accumulating 200 European Credit Hours.
SMK Seri Saujana
SPM, Secondary Education
2011 - 2015
Achieved 7 A's and 2 B's in the SPM (Sijil Pelajaran Malaysia), demonstrating strong academic performance in secondary education.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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