Santralegah Gobi
@santralegah
Technical Services Engineer at Access Software Asia, supporting software users and testing AI-powered support workflows.
SingaporeWhat I'm looking for
At Access Software Asia Pte Ltd & Access GOC Malaysia Sdn Bhd, I provide frontline software support and investigate application issues using logs and product knowledge. I also support deployment and operational management of AI-powered support and analytics solutions.
I test AI features, review generated responses, and share feedback with development teams to improve AI performance and customer experience. Previously, at Sage Software Asia Pte Ltd, I delivered technical support for accounting and business software and resolved customer issues through remote troubleshooting.
Experience
Work history, roles, and key accomplishments
Technical Services Engineer
Access Software Asia Pte Ltd & Access GOC Malaysia Sdn Bhd
Jun 2021 - Present (5 years 4 months)
Provided frontline software support via phone, email, and remote sessions. Diagnosed and resolved application issues, managed incidents, and collaborated with engineering teams on escalations.
Application Consultant
Sage Software Asia Pte Ltd
Jun 2017 - May 2021 (3 years 11 months)
Delivered technical support for accounting and business software solutions. Resolved customer issues through remote troubleshooting and structured case management.
Admin Officer
Aegis BPO Sdn Bhd
Oct 2015 - May 2017 (1 year 7 months)
Managed call centre administration, CRM reporting, and operational support activities. Administered user access management and performance reporting.
Administrative & Finance Executive
Westplan Resources Sdn Bhd
Apr 2015 - Sep 2015 (5 months)
Managed call centre administration, CRM reporting, and operational support activities. Administered user access management and performance reporting.
Audit Trainee (Internship)
Chuah Boon Consulting Sdn Bhd
May 2013 - Nov 2013 (6 months)
Assisted with audit reviews of financial records and supporting documentation. Performed compliance checks and account verification activities.
Sales Assistant
Sonali Products (M) Sdn Bhd
Jul 2011 - Dec 2011 (5 months)
Assisted customers with product enquiries and sales transactions. Supported daily retail operations and merchandise presentation.
Education
Degrees, certifications, and relevant coursework
Ungku Omar Polytechnic
Diploma in Accountancy, Accounting
2011 - 2014
Grade: CGPA: 3.21
Diploma in Accountancy with a major in Accounting, achieving a CGPA of 3.21.
SMK Tarcisian Convent
Sijil Pelajaran Malaysia (SPM), General Studies
2006 - 2010
Grade: 5 A's & Distinction in Physics, Biology, and Chemistry
Completed Sijil Pelajaran Malaysia (SPM) with 5 A's and distinctions in Physics, Biology, and Chemistry.
Tech stack
Software and tools used professionally
Availability
Location
SingaporeAuthorized to work in
MalaysiaSalary expectations
Social media
Job categories
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