Open to opportunities

Maria Mitropoulou

@mariamitropoulou1

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Experienced hospitality leader delivering exceptional guest service and operational excellence.

Greece

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What I'm looking for

I seek a leadership role in hospitality where I can improve guest experience, develop teams, manage operations and drive revenue in a customer-focused culture.

I am a dynamic hospitality professional with extensive leadership experience managing boutique and adult-only hotels, focused on guest satisfaction, staff development and operational efficiency. I have a consistent record of improving review scores, reducing complaints through proactive communication and rapid resolution, and implementing guest-experience initiatives that drive loyalty.

Fluent in Greek and English, I excel in high-pressure, multicultural environments and am skilled with reservation systems, call handling and remote phone platforms. I train teams on communication standards, lead revenue-aware operational planning, and prioritize personalized service to achieve measurable results and recognized industry awards.