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Fotis Zapantis

@fotiszapantis

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Experienced hospitality professional with strong technical skills.

Greece

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

As an experienced and sociable individual, I have a solid background in hospitality, food service, and entertainment. My academic credentials include a degree in Electrical Engineering, complemented by excellent computer and networking skills. I have developed strong interpersonal skills and sales abilities, which have been instrumental in my career.

Over the years, I have contributed significantly to the growth of various accommodation businesses, including Marina Studios and Liogerma Villa, by enhancing their online presence and managing reservations effectively. My experience at Hard Rock Café Athens has further honed my customer service skills, where I excelled in managing orders, training new team members, and ensuring high performance in customer management.

Additionally, my internship at OTE allowed me to gain valuable insights into sales and technical equipment management, where I successfully managed customer orders and complaints. I am fluent in English and German, which enhances my ability to communicate effectively in diverse environments.

Experience

Work history, roles, and key accomplishments

Hospitality Manager

Marina Studios

Jan 2022 - Dec 2023 (1 year 11 months)

Managed customer base and online booking engine, including catering services. Handled procurement of cleaning supplies, processed supplier payments, and fulfilled orders. Confirmed payments during check-in, inspected cleanliness and refrigerator, and assessed damages during check-out, negotiating with customers for outstanding balances or damages.

Booking Engine Customer Service Team Leadership

Restaurant Staff

Hard Rock Cafe Athens

Jan 2019 - Dec 2023 (4 years 11 months)

Processed orders, trained junior team members, and achieved high performance in all customer management areas including top-up upselling, merchandise, order performance, and guided tours. Managed refrigerator and fresh vegetable supplies, selected wines and cocktails for menu development, and supported functions. Closed tills and calculated/paid commissions for assistant waiters and bar/runner sta

Customer Service Barista Team Leadership Inventory Management Sales

Sales and Technical Equipment Intern

OTE

Jan 2014 - Jun 2015 (1 year 5 months)

Managed customer relations and modem router orders for Western Greece, from order receipt to shipping and invoicing, specializing in complaint management. Promoted to the sales department after developing a specialized database of customers with a higher likelihood of responding positively to cold-calling. Managed equipment shipments, receipts, and warehouse inventory, including recording, annual

Customer Service Sales Database Management Cold Calling Inventory Management

Education

Degrees, certifications, and relevant coursework

University of Patras

Diploma in Electrical Engineering & Computer Engineering, Electrical Engineering & Computer Engineering

Completed a comprehensive program in Electrical Engineering and Computer Engineering. Specialized in Systems and Automatic Control, gaining in-depth knowledge in these areas.

RWTH Aachen University

Erasmus Scholarship, Computer Engineering

Participated in the Erasmus program at RWTH Aachen University, focusing on Computer Engineering. Studied Virtual Reality, Pattern Recognition, and Simulation, expanding knowledge in advanced computing topics.