Open to opportunities

Mariami Chokrisvili

@mariamichokrisvili

Message

I manage customer operations, stakeholder issues, and complex service resolutions.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer operations or customer experience role where I can manage complex cases, work closely with stakeholders, solve customer issues, and improve processes.

At Netomnia, I manage inbound and outbound customer cases throughout network build and installation stages, coordinating residents, councils, suppliers, and internal planning, build, and legal teams.

I obtain land access and wayleave agreements, handle resident complaints and objections, and support crisis management during service outages. I also organise emergency teams, manage regular communications, and create process documents and outbound communication templates.

Previously at Oodle Car Finance, I processed applications, completed income and document checks, identified potential fraud, and helped customers, brokers, and dealerships resolve queries. I also managed high-volume customer service queries within defined SLAs and shared feedback to improve team performance.

My earlier experience in estate agency and customer experience has strengthened my ability to negotiate, resolve escalations, manage social-media contacts, and build positive working relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Executive

Current

Netomnia

Jan 2023 - Present (3 years 7 months)

Handled inbound and outbound cases throughout network build and installation stages, working with stakeholders to manage customer contact. Planned infill projects, resolved complaints, obtained legal land access, and managed crisis communications.

Customer Service Stakeholder Management Planning Crisis Management Process documentation Project Communication

Payout Advisor

Oodle Car Finance

Jan 2022 - Nov 2022 (10 months)

Processed applications and assisted dealerships and consumers with queries. Detected fraud, checked documents for accuracy, explained terms and conditions, and carried out income checks to ensure loan affordability.

Fraud Detection Document Verification Customer Service Financial Regulations Financial Services

Customer Service Advisor

Oodle Car Finance

Jan 2020 - Jan 2022 (2 years)

Provided detailed advice on product and service benefits, managed high-volume customer queries within SLAs, and shared feedback to improve team performance.

Customer Service Multitasking SLA Management Feedback

Estate Agent

Connells

Jul 2019 - Dec 2019 (5 months)

Generated and booked valuations, conducted property viewings, negotiated offers, and progressed sales through to exchange and completion. Optimized opportunities for mortgage advisor appointments.

Property Valuation Negotiation Sales Customer Service Appointment Scheduling Property Management

Customer Experience Advisor

Miele

May 2015 - Jul 2019 (4 years 2 months)

Owned and resolved escalated customer situations on behalf of the Managing Director, resolving complaints cost-effectively while adhering to company procedures. Managed social media contacts on Facebook and Twitter.

Customer Service Complaint Resolution Social Media Management