Mariam H

MH

Open to opportunities

Mariam H

@mariamh

Customer service manager with expertise in digital literacy training.

What I'm looking for

I seek a role that allows me to leverage my customer service skills and passion for teaching in a dynamic environment.

I am a dedicated customer service manager with extensive experience in client communication and problem-solving. Currently, I manage customer relations at MOH’S FOOD AFFAIRS, where I ensure customer satisfaction by addressing complaints and providing updates on products and services. My role has honed my ability to listen actively and respond effectively to customer needs.

In addition to my managerial experience, I have served as a facilitator at TECH4DEV, where I taught basic digital literacy skills. My background in education includes teaching ICT at BISMOPRIVATE SCHOOL and Q.I.C. SECONDARY COMMERCIAL SCHOOL, where I developed engaging lesson plans and assessed student progress. My diverse roles have equipped me with strong communication skills and a passion for empowering others through knowledge.

Experience

Work history, roles, and key accomplishments

MA

Current

Customer Service Manager

Current

MOH'S FOOD AFFAIRS

Jan 2021 - Present (4 years 6 months)

Communicated with clients and customers, addressing complaints and gathering feedback. Provided customers with updates on current products and services.

Customer Service Communication Customer Support Feedback Product Knowledge

BS

Teacher/Management Staff

BISMOPRIVATE SCHOOL

Jan 2017 - Dec 2019 (2 years 11 months)

Taught ICT and CRS as a Computer Instructor and coordinated the computer laboratory. Assisted with human resource tasks as a management staff member.

Computer Instruction ICT Curriculum Development Laboratory management Human Resources

QI

Teacher/ICT Instructor

Q.I.C. SECONDARY COMMERCIAL SCHOOL, MKPAT ENIN L.G., AKWA IB

Jan 2014 - Dec 2015 (1 year 11 months)

Instructed and taught Computer Studies to students. Maintained records of tests, exams, and student activities.

Instructing Record keeping Teaching

QL

IT/Sales Executive

QMB BUILDERS' MART LTD

Jan 2016 - Dec 2017 (1 year 11 months)

Provided IT support and managed social media platforms. Responded to customer complaints and comments both online and offline.

IT Support Social Media Management Customer Service Online Marketing

TE

Facilitator/Instructor

TECH4DEV

Jan 2021 - Present (4 years 6 months)

Facilitated and instructed basic digital literacy programs. Assessed students weekly on their learning progress and tracks.

Instructing Facilitation Assessments Curriculum Development

SL

Software Tester

SEAMFIX NIGERIA LTD

Jan 2011 - Dec 2011 (11 months)

Tested developed software applications for functionality and performance. Maintained records of software errors and features to be added.

Software Testing Quality Assurance Documentation

Education

Degrees, certifications, and relevant coursework

FA

Federal Polytechnic Ado-Ekiti

Higher National Diploma, Computer Science

2013 - 2013

Completed a Higher National Diploma in Computer Science. Gained in-depth knowledge of computer systems and programming.

FA

Federal Polytechnic Ado-Ekiti

National Diploma, Computer Science

2010 - 2010

Obtained a National Diploma in Computer Science. Developed foundational skills in computing and information technology.

KC

Kabe College

Senior School Certificate, General Studies

2006 - 2006

Achieved a Senior School Certificate. Completed secondary education requirements.

Tech stack

Software and tools used professionally

Gmail

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