Mariama Khoury

Delivered front-line client support to the public, legal counsel, and judiciary across phone, email, and in-person channels; troubleshot hybrid/virtual court technology to ensure seamless hearings and maintained confidential legal records in compliance with FIPPA.

Provided real-time support for large-scale corporate conference calls and virtual events across email, chat, and phone; ensured accurate data entry and resolved connection and software issues using Avaya and Salesforce.

Served as first point of contact for members and community, handled inquiries by phone and in-person, maintained confidential member records, and supported program registration and payments.

Processed and reviewed financial and billing documents for accuracy, entered data into secure health systems, and ensured compliance with privacy and confidentiality standards.

Verified and entered high volumes of official collision reports, analyzed for accuracy and legislative compliance, applied legal coding standards, and reconciled data across Colnet and licensing systems.

Completed a Hospital Ward Clerk certificate program focused on clinical administrative duties and healthcare documentation.

Earned a High School Diploma from the Limestone District School Board.