Open to opportunities

Matilda Amosun

@matildaamosun

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Detail-oriented Administrative & Customer Support Specialist with 5+ years experience.

Canada

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my customer support skills.

I am a detail-oriented Administrative & Customer Support Specialist with over 5 years of experience in clerical and frontline roles across healthcare, finance, and SaaS industries. My proven ability to manage high-volume data entry, scheduling, and client interactions in fast-paced environments has been a cornerstone of my career. I am adept with tools like Meditech, Microsoft Office, and various CRM platforms, which have enabled me to deliver exceptional service and support.

In my current role as a Customer Care Specialist at Frontline Group, I provide support to B2B clients through multiple channels, maintaining a high level of service with over 90% SLA adherence. My previous experiences have honed my skills in managing sensitive records, ensuring compliance, and enhancing customer experiences through effective communication and problem-solving. I am recognized for my strong attention to detail and proactive approach, which I believe are essential in delivering quality support.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

Frontline Group

Mar 2024 - Present (1 year 3 months)

Provided support to B2B clients via phone, tickets, and video calls, handling over 60 daily support tickets with high SLA adherence and first-contact resolution. Processed subscription changes, payments, and maintained the internal knowledge base.

Zendesk B2B Support Customer Service SLA Payment Processing

Administrative & Service Support Representative

Community Link

Mar 2023 - Present (2 years 3 months)

Delivered healthcare and benefits support, managing over 40 daily phone and email inquiries. Booked appointments, handled sensitive records, and ensured GDPR compliance while clearly explaining billing and claims procedures.

Healthcare Management Benefit Support GDPR Compliance Records Management Customer Empathy

Financial Customer Service Associate

Page International Financial Services

Oct 2018 - Present (6 years 8 months)

Onboarded over 100 clients, verified documents, and managed financial account setups. Resolved 50+ customer queries daily and maintained CRM data accuracy, supporting compliance alignment efforts.

Onboarding Compliance

Education

Degrees, certifications, and relevant coursework

Canadian College of Business, Science & Technology

Diploma in Human Resource Management, Human Resource Management

Pursued a diploma focused on human resource management principles and practices. Gained knowledge in areas such as recruitment, training, and employee relations.

Bowen University

BSc. Economics, Economics

Earned a Bachelor of Science degree in Economics. Studied economic theories, statistical analysis, and their applications in various sectors.

University of Derby

MSc. International Business, International Business

Completed a Master of Science degree specializing in international business. Developed expertise in global market strategies, cross-cultural management, and international trade.