At BOTOSOFT TECHNOLOGIES, I supported customers using WAEC Digital Certificate services, responding to enquiries and complaints and following issues through to resolution.
I managed support tickets in Zendesk, escalated technical issues to the appropriate teams, and maintained records and daily Excel reports of resolved and unresolved cases.
I also performed quality checks on WAEC ID cards and used Boto Verify to check passport photographs and candidate information. I configured CIVAPEMS on designated devices and verified that software for WAEC ID card scanning was installed and ready.
Earlier, as an Inventory Management Officer (NYSC Intern) at CORNFIELD GROUP OF COMPANIES, I maintained inventory records and checked supplies against invoices and purchase orders. My internships at LAGOS TRAFFIC RADIO and FEDERAL RADIO CORPORATION OF NIGERIA included supporting news preparation, research, and editorial administration.
