Maria Kristina Padua

I've built more than 10 years of retail customer service experience, creating warm, welcoming client environments and supporting strong client retention.

At Zara USA, I analyzed sales data and forecast trends, delivering strategic feedback and targeted workshops that drove 10%–15% sales growth year after year. I also aligned sales and stock teams on operational procedures and merchandising standards to elevate the customer experience.

As a Senior Visual Commercial and Kid’s/Men’s Department Manager, I developed visual merchandisers, incoming managers, and high-potential candidates. I've used sales trends and budget analysis to build efficient schedules, delegate key tasks, and execute commercial visual communication strategies that met weekly and monthly targets.

I'm eager to contribute my organization, communication, visual presentation, customer service, and administrative support experience to a collaborative team.