Kareen Akale

As a Live Chat Specialist with 7 years of experience, I am dedicated to providing exceptional real-time support in fast-paced environments. My expertise lies in managing multiple chat sessions simultaneously, resolving complex issues, and delivering clear, concise information to enhance customer satisfaction. I pride myself on my strong problem-solving skills and attention to detail, which have been instrumental in my ability to improve customer experiences.

In my previous roles, I have successfully managed live chat support for reputable companies such as Barclays and IKEA. At Barclays, I handled up to 5 concurrent chat sessions, collaborating with internal teams to resolve escalated issues and ensure that key performance indicators were consistently met. My initiatives, such as reassigning customers to familiar agents, significantly improved customer satisfaction and interaction times.

Throughout my career, I have also focused on training new agents and improving internal processes to enhance overall productivity. My commitment to delivering high-quality customer support has been a driving force in my professional journey, and I am eager to bring my skills and experience to a new opportunity.