MGMaria Galindo
@mariagalindo1
Bilingual Relationship Banker with extensive customer service experience.
United StatesWhat I'm looking for
As a dedicated Bilingual Relationship Banker, I have honed my skills in customer service and financial education over several years in the banking and healthcare industries. My current role at Bank of America has allowed me to assist clients with their home loans, guiding them through the complexities of mortgages and ensuring they understand their financial options. I take pride in my ability to communicate effectively with customers, helping them navigate their financial journeys with confidence.
Prior to my banking career, I served as a Patient Care Coordinator at Advanced Fertility Care, where I developed strong organizational and interpersonal skills. My experience in various customer service roles has equipped me with the ability to handle diverse client needs, from verifying insurance to managing patient records. I am passionate about providing exceptional service and building lasting relationships with clients.
Experience
Work history, roles, and key accomplishments
Home Loans Representative II
Bank of America
May 2019 - Present (6 years 2 months)
Processed payments and discussed escrow shortage/overage. Educated customers on their mortgage types and interest, utilizing amortization schedules to assist with mortgage payoff. Handled mailing of tax forms.
Patient Care Coordinator
Advanced Fertility Care
Jul 2017 - Jul 2018 (1 year)
Managed patient check-ins, scheduling, and rescheduling appointments. Assisted with coding, patient insurance information, and collected co-pays. Maintained, organized, retrieved, and updated patient medical records.
Bilingual Customer Service Representative
Mountain Park Health Center
May 2014 - Aug 2016 (2 years 3 months)
Verified various insurance types including HMO and PPO plans. Created and ensured accuracy of patient charts in ECW. Processed diverse payment types and determined encounter triage or forwarding to providers.
LCE Logistics Customer Service Specialist
Apria Healthcare
May 2013 - Feb 2014 (9 months)
Addressed client problems and complaints while maintaining a cordial demeanor. Assisted customers via phone to diagnose technical issues. Trained the client service department on customer service and phone skills.
Education
Degrees, certifications, and relevant coursework
Precision High School
Diploma, General Studies
Completed high school education, focusing on foundational subjects. Developed essential academic and interpersonal skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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