Diana GomezDG
Open to opportunities

Diana Gomez

@dianagomez

Seasoned financial services professional with expertise in loan processing.

United States

What I'm looking for

I am looking for a role that values operational efficiency and client satisfaction, with opportunities for growth.

I am a seasoned professional in the financial services sector, specializing in loan processing and trust account management. With a proven track record of ensuring transaction accuracy and enhancing client satisfaction, I have successfully managed complex trust accounts and loan processing activities across various institutions. My experience includes working with advanced ERP systems and conducting thorough reconciliations, which have significantly improved operational efficiency.

Throughout my career, I have consistently exceeded expectations, achieving a high accuracy rate in loan applications and contributing to increased customer satisfaction. My ability to collaborate effectively with teams and provide exemplary customer support has been pivotal in managing substantial loan volumes and maintaining strong client relationships. I am now seeking to leverage my expertise in a Financial Services Operations role, where I can continue to drive success and foster client trust.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Western Governors University logoWU

Western Governors University

Master of Science, Management and Leadership

2020 -

CUNY City College logoCC

CUNY City College

Bachelor, Sociology & Psychology

2012 -

Tech stack

Software and tools used professionally

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Himalayas profile for an example user named Frankie Sullivan
Diana Gomez - Trust Specialist - First Citizens Bank | Himalayas