Open to opportunities

Lulu User

@luluuser

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Multilingual finance-focused professional experienced in customer service and independent investing.

Italy

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What I'm looking for

I seek a role in finance or client-facing operations where I can apply analytical investing experience, customer-service strengths, and grow in portfolio or financial analysis within a collaborative, learning-focused company.

I am a motivated, internationally experienced professional with a strong background in customer service, sales, and financial markets. I have six years of independent investing and trading experience across equities, commodities, and cryptocurrencies, and I began investing at age 15.

My work history includes administrative and financial support roles in a luxury car dealership, customer service and debt support at a major bank, and sales and customer support in telecommunications. I combine administrative precision with client-service excellence, negotiation skills, and experience handling sensitive financial data.

I am deeply interested in economics and technology, skilled at adapting to multicultural environments, and familiar with market analysis, portfolio management, risk assessment, and basic technical tools such as Python and Swift for web and app projects.

Experience

Work history, roles, and key accomplishments

Administrative & Financial Assistant

K2 Ltda

Sep 2022 - Apr 2023 (7 months)

Managed client contracts, cost structures, and repair-related documentation for a luxury car dealership while supporting financial coordination between clients and service providers and improving client service processes.

Contract Management Finance Coordination Client Relations Documentation Administrative Support Billing

Customer Service & Debt Support

Itau

Oct 2020 - Jun 2021 (8 months)

Provided client assistance on outstanding debts and repayment options, handling sensitive financial data with confidentiality and strengthening negotiation and problem-solving in high-responsibility contexts.

Financial Services Problem Solving & Compliance

Sales & Customer Support

TIM

Nov 2019 - Mar 2020 (4 months)

Promoted and sold SIM card and internet packages, developed persuasive sales techniques, and was promoted to Auditing for data verification and internal compliance.