At OPERAÇÃO CAERN, I handled customer service remotely through WhatsApp Web, Webbot, and telephone. I recorded and updated requests in GSAN and other operational systems, scheduled appointments, and routed inquiries according to established procedures.
At FABICRÉDITO, I prospect for customers and explain the credit options available through the platform. I review customer registration details, simulate credit, prepare proposals, and organize the required documents.
At VILA GALÉ HOTÉIS, I controlled linens, supplies, and equipment and supported the housekeeping operation. At HOTEL FASANO, I screened resumes, contacted candidates, scheduled interviews, and supported hiring documentation.
Earlier, at CRISTAL RH, I screened resumes, contacted candidates, and supported recruitment and selection routines. I’ve completed training in Zendesk, Salesforce CRM, advanced Excel, customer service, Customer Success, and personal data protection.
