Helen Cristine Borges
@helenborges
Credit Risk Analyst
What I'm looking for
Highly experienced customer service specialist and Credit Risk Analyst with a strong background in providing exceptional support to clients and partners. Proven track record of success in resolving complex issues and improving customer satisfaction. Throughout my career, I have developed a unique ability to establish strong relationships with customers, identify and address sensitive and critical situations, and provide timely resolutions. My expertise in customer service has been refined through my experience in various industries, including technology, finance, and automotive. I am a dedicated and results-driven professional with a passion for delivering high-quality service and ensuring customer loyalty. I am confident in my ability to make a positive impact in any organization and am excited to take on new challenges.
Experience
Work history, roles, and key accomplishments
Especialista em Atendimento
UBER do Brasil Tecnologia
Dec 2016 - Apr 2024 (7 years 4 months)
Provided support to users and driver partners through email, and phone channels, identifying and obtaining information about sensitive and critical situations. Provided support to businesses via chat and email for payment issuance and travel reports. To prevent fraud and preventing accounts the users and drivers every documents is analyzed and verified.
Monitora de Qualidade e Processos
ATENTO - (Casas Bahia Contact Center Ltda)
Feb 2014 - Oct 2015 (1 year 8 months)
Monitored teams, evaluated and accompanied calls, and provided feedback to supervisors.
Assistente Cadastro
DE NIGRIS (Distribuidora de Veículos Ltda - Mercedes Benz)
Jan 2011 - Sep 2012 (1 year 8 months)
Managed commercial relationships with intermediaries, verified documents, and checked commercial and banking information.
Analista de Mesa Crédito
MC GLOBAL Análise e Recuperação de Créditos Ltda.
Jun 2007 - Mar 2010 (2 years 9 months)
Analyzed proposals, checked references, and evaluated credit risks.
Education
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Helen Cristine hasn't added their education
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