Maria Dias
@mariadias1
I support executives and international clients through organized operations, scheduling, customer service, and remote coordination.
PortugalWhat I'm looking for
At gotcha! Mobile Solutions, I provided direct support to the CEO by managing calendars, meetings, emails, calls, deadlines, and communication between team leaders and account managers.
I keep contracts, SOWs, and NDAs organized while supporting research and day-to-day administrative operations. I work independently with international clients and teams and am available for worldwide remote work.
Through my independent online language tutoring service, I manage scheduling, client communication, billing, and recurring sessions across time zones while building long-term client relationships.
My experience with Teleperformance's Facebook UK Market teams includes B2B customer support, case-quality review, KPI reporting, CRM management, and resolving technical issues involving Facebook Ads, Pages, and asset access.
Experience
Work history, roles, and key accomplishments
Independent Online Language Tutor
Self-Employed
Jul 2022 - Present (4 years 1 month)
Managed an independent remote tutoring service for international clients, including scheduling, client communication, and billing. Delivered personalized English and Spanish lessons to young learners through digital platforms.
Executive & Administrative Assistant
Gotcha! Mobile Solutions
Oct 2023 - Jun 2026 (2 years 8 months)
Provided direct executive support to the CEO, managing calendars, scheduling meetings, and screening emails. Maintained organized records for contracts, SOWs, and NDAs while supporting daily administrative operations.
Subject Matter Expert — Facebook, UK Market
Teleperformance
Jul 2021 - Jan 2022 (6 months)
Reviewed customer support cases for quality and procedural compliance, identifying issues and coaching agents. Analyzed performance data and prepared reports to support KPI improvement and business decisions.
Customer Service Agent — Facebook, UK Market
Teleperformance
Oct 2020 - Jul 2021 (9 months)
Supported business clients and agencies via email, chat, and phone, resolving account and technical issues involving Facebook Ads, Pages, and asset access. Coordinated with Account Managers and internal teams to resolve escalated client requests.
Guest Services Intern
The Peninsula Chicago
Sep 2018 - Apr 2019 (7 months)
Delivered high-standard customer service in a luxury hospitality environment, managing reservations, guest requests, and complaint resolution.
Education
Degrees, certifications, and relevant coursework
Universidade Europeia
Bachelor's Degree, Hospitality and Tourism Management
2016 - 2020
Pursued a Bachelor's degree in Hospitality and Tourism Management, gaining foundational knowledge in hospitality operations and management.
Kendall College
Semester and Internship Abroad, Hospitality Management
2018 - 2019
Completed a semester and internship abroad, focusing on hospitality management and gaining practical experience in a luxury hotel environment.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Interested in hiring Maria?
You can contact Maria and 90k+ other talented remote workers on Himalayas.
Message MariaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
