Open to opportunities

Maria Cristina Catamco

@mariacristinacatamco

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Versatile professional with a strong background in education and customer support.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities and allows me to make a positive impact.

I am a versatile professional with a strong background in education, customer support, and admissions. My experience includes working as an Admission Advisor at Mapua Malayan Digital College, where I assisted prospective students through the admissions process, ensuring they received accurate information and guidance. I also hosted engaging Facebook Live sessions to connect with students and provide them with valuable insights.

Previously, I worked at Concentrix as a Blended Chat Support representative, where I managed an E-commerce account, addressing customer inquiries and resolving escalated cases efficiently. My role as a Kinder Teacher at Mizrach Learning School allowed me to develop and implement engaging lesson plans, fostering a positive learning environment for young students. I am eager to apply my skills and experience in a new, challenging role that offers growth and impact.

Experience

Work history, roles, and key accomplishments

Blended Chat Support

Concentrix

Oct 2019 - Jun 2022 (2 years 8 months)

Handled an E-commerce account, responding to customer inquiries about products and tracking packages. Provided high-quality customer support through chat and other communication channels. Successfully handled and resolved escalated cases promptly and efficiently.

Customer Service Chat Support Problem Solving Logistics Coordination Salesforce CRM

Kinder Teacher

Mizrach Learning School

Jun 2018 - Mar 2019 (9 months)

Developed and implemented engaging lesson plans for early childhood education. Fostered a positive and inclusive learning environment for students. Monitored and assessed student progress, providing individualized support as needed.

Lesson planning Classroom Management Assessments Education And Support Collaboration Communication

Admission Advisor

Mapua Malayan Digital College

Mar 2025 - Present (9 months)

Assisted prospective students throughout the admissions process, providing detailed information and guidance. Reviewed and processed applications, ensuring accuracy and compliance with institutional policies. Hosted Facebook Live sessions to provide clear and engaging information.

Admissions Compliance Public Speaking Communication Salesforce CRM

Education

Degrees, certifications, and relevant coursework

University of Rizal System-Rodriguez

Bachelor of Secondary Education, Secondary Education

Completed a Bachelor of Secondary Education at the University of Rizal System-Rodriguez in 2018. The program focused on preparing students for teaching in secondary education.