@mariaboubakeur
Partner operations specialist at Groupon who resolves complex merchant issues and coordinates cross-team solutions.
SpainAt Groupon, I was the primary point of contact for top-tier business partners in the French market, handling complex escalations and operational issues. I investigated concerns and coordinated with internal teams to follow issues through to resolution.
At Teleperformance, I provided French-market technical support to sellers using Stripe, troubleshooting payment, account, and integration issues. At Microsoft, I supported partner licensing, reseller relationships, and cloud business development.
Work history, roles, and key accomplishments
May 2024 - Jul 2026 (2 years 2 months)
Primary point of contact for top-tier business partners, managing relationships, commercial-facing support, complex escalations, operational issues, and cross-team resolution.
Feb 2021 - Mar 2024 (3 years 1 month)
Provided technical support to sellers using Stripe for customer payments, handling account, payment-flow, integration, transaction, and dispute-related issues by email and phone.
Supported the Microsoft MEA Hosting Service Provider business through partner-facing licensing expertise, onboarding, training, and reseller relationship management.
Qualified market partners, segmented resellers by cloud maturity, and supported the development of cloud business opportunities.
Orascom Telecom Algérie (Djezzy)
Jan 2012 - Jun 2013 (1 year 5 months)
Served as a primary customer contact, identifying needs, providing clear product and service information, resolving concerns, and following up to ensure a positive customer experience.
Netservex
Oct 2009 - Nov 2011 (2 years 1 month)
Served as the primary contact for assigned accounts, managing technical and business needs through consultation, follow-up, and project coordination.
Degrees, certifications, and relevant coursework
Master of International Business Administration, Global Marketing
2008 - 2011
Master of International Business Administration with a focus on Global Marketing.
Bachelor's Degree, Economics & Management
2004 - 2008
Bachelor's degree in Economics and Management.
College Degree, Science
2000 - 2003
College degree in Science.
Software and tools used professionally
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