Maria Bogo
@mariabogo
Bilingual quality analyst using KPIs, reporting, and process improvement to support operations.
PortugalWhat I'm looking for
I’ve supported Teleperformance Brasil as a Bilingual Quality Analyst, monitoring quality standards and process compliance while analyzing individual and team performance through KPIs and performance indicators.
I prepared reports and helped pinpoint improvement opportunities, then supported professional development with structured feedback.
I’ve also joined alignment meetings with corporate clients to review results, KPIs, and the next steps for improvement.
Before that, I volunteered at Winston Churchill High School in Calgary, supporting student integration and follow-up activities while strengthening intercultural communication through day-to-day work.
Experience
Work history, roles, and key accomplishments
Bilingual Quality Analyst
Teleperformance Brasil
Feb 2023 - Feb 2026 (3 years)
Monitored quality standards and process compliance, analyzed team performance through KPIs, and supported professional development through structured feedback.
Volunteer
Winston Churchill High School
Sep 2019 - Aug 2020 (11 months)
Supported student integration and follow-up activities, developing leadership and intercultural communication skills.
Education
Degrees, certifications, and relevant coursework
Mackenzie Presbyterian University
Bachelor of Laws, Law
Completed up to the 2nd year of Bachelor of Laws. Studies interrupted due to immigration process to Portugal.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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