María Basagoitia

With over six years of front-line customer service experience in high-touch, fast-paced environments, I bring a proven ability to deliver premium support with precision and empathy. At the prestigious airline Qatar Airways (multiple times Skytrax award winning), I served as Business Class Cabin Crew, where I consistently upheld five-star service standards for a global clientele. Managing complex requests mid-flight required real-time problem-solving, cultural sensitivity, and flawless communication—skills directly aligned with your expectations for this role.

Prior to that, as a Customer Service Supervisor at Sykes El Salvador (now Foundever), I led support for travel-related services, resolving issues across flights, hotels, and rentals. I became proficient in tools like Sabre and Amadeus, and developed a structured, solution-oriented approach to customer care. These experiences sharpened my ability to guide customers through detailed processes—mirroring the end-to-end shopping support your client requires.

I also have a career path in the real estate industry which allowed me to gain knowledge about the current trends and updates in the area, policies for owners and tenants, terms and conditions, negotiation and commercial agenda organisation.

I am grateful for being here and place my compromise at your orders.