Maria Alfaro

Supported the Production Manager during a high-volume season, managing calendars, scheduling appointments, answering calls, attending meetings, handling email correspondence, and tracking documents via DocuSign.

Answered inbound calls to sell TV, Internet, home phone, renters insurance, movers, warranties, and security. Provided excellent customer service, met sales objectives, and recorded client information in Salesforce.

Developed relationships with new home buyers by offering services like homeowners insurance, handyman, moving, cable, and change of address. Sold additional services and provided empathetic customer service during move-in.

Provided reservation support, helping guests find or fix reservations and guiding them to nearby Marriott hotels. Ensured fast solutions and followed company processes to meet goals.

Tracked payments and scheduled appointments for customers with lawsuits. Guided clients through necessary processes and addressed doubts about paperwork and legal procedures.

Resolved customer and team concerns regarding economic support enrollment. Managed administrative tasks, document filtering, answering calls, taking messages, handling correspondence, typing, preparing reports, and managing databases.

Recorded vital signs to prepare patients for doctor visits or follow-ups. Trained to give injections and dose medications for dogs and cats, engaging with pet owners to explain treatments.

Assisted patients with scheduling appointments and follow-ups with doctors. Proficient in Microsoft Office and other organizational tools, with strong communication skills.

Completed primary education at North Elementary School in Chicago, IL.

Completed secondary education at Beach Park Middle School in Chicago, IL.

Completed preparatory education at Universidad Latina in Mexico, D.F.