Sintija Bērziņa
@sintijabrzia
Customer support professional focused on delivery operations, problem resolution, and strong stakeholder communication.
LatviaWhat I'm looking for
I am a customer support professional with experience handling customer, venue, and courier partner requests across live chat, email, and phone. At Wolt Latvia I resolve inquiries, translate outbound communications, and maintain partner-facing information; previously I supported ground handling and cargo operations at SmartLynx Airlines and worked frontline retail as a salesperson/cashier at Rimi Latvia.
I bring proven time management, high stress tolerance, strong responsibility, teamwork, and problem-solving skills, and I work closely with colleagues to meet team objectives while maintaining clear, professional communication in Latvian, English, Russian, and intermediate Norwegian.
Experience
Work history, roles, and key accomplishments
Support Associate
Wolt Latvia
Jan 2024 - Present (2 years)
Resolve customer, venue, and courier partner requests via live chat, email, and phone, and translate outbound messages and informational materials for courier partners to improve communications and response quality.
SAIntern in Ground Handling
SmartLynx Airlines
Jun 2023 - Nov 2023 (5 months)
Handled ground handling and cargo operations, managed customer claims via email, and entered requests and compensation information into internal systems to support team objectives.
Salesperson - Cashier
Rimi Latvia
Jan 2021 - Jan 2023 (2 years)
Assisted customers with inquiries and urgent matters while operating the cash register and ensuring accurate cash transactions and excellent customer care.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Latvia
Bachelor's degree, English and European Language Studies
2021 -
Pursuing a Bachelor's degree in English and European Language Studies with coursework and practical training related to customer support and communication.
Sigulda State Gymnasium
Secondary Education, General Secondary Education
2015 - 2021
Completed general secondary education at Sigulda State Gymnasium focusing on foundational academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
LatviaAuthorized to work in
Job categories
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