Looking for a job

Margaret Mulili

@margaretmulili

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I streamline patient support, documentation, and scheduling for healthcare teams.

Kenya

Message

What I'm looking for

I'm seeking a Medical Virtual Assistant role where I can provide organized, empathetic support through patient scheduling, clinical documentation, EHR management, communication, and healthcare administrative coordination.

I've supported patients and families at Kenyatta National Hospital for over 30 years, providing psychosocial and emotional support during crises and conducting comprehensive assessments for new patients.

I improved retention to care from 65% to 95% through appointment reminders, patient calls, and automated messaging systems. I also maintained accurate clinical documentation and implemented interventions that reduced crisis incidents by 20%.

I'm now bringing my patient advocacy, case management, EHR/EMR, HIPAA compliance, and administrative coordination experience to a Medical Virtual Assistant role.

Experience

Work history, roles, and key accomplishments

Medical Social Worker

Kenyatta National Hospital

Mar 1992 - Jul 2024 (32 years 4 months)

Provided psycho-social and emotional support to patients and families during crises, improving emotional wellbeing. Conducted comprehensive psychosocial assessments and maintained accurate documentation to ensure compliance with regulations.

Medical Terminology Patient Scheduling Crisis Intervention Time Management Clinical Documentation HIPAA compliance Communication Skills Google Workspace