Open to opportunities

Grace Nduku

@gracenduku

Healthcare Clinical Officer and Medical Virtual Assistant delivering HIPAA-compliant patient support and EHR-driven administrative coordination.

Kenya

Message

What I'm looking for

I’m looking for a healthcare role where I can support patients and providers remotely—handling EHR updates, scheduling, documentation, and HIPAA-compliant communication—within structured workflows that value accuracy, confidentiality, and efficient service delivery.

I bring a blend of clinical experience and remote healthcare administration. I’ve supported patient care through accurate patient intake, medical documentation, and provider coordination while maintaining HIPAA-compliant practices.

In my Medical Virtual Assistant roles, I manage scheduling, appointment confirmations, and follow-up communication. I keep patient information current in Electronic Health Records (EHR) systems, organize medical records and reports, and follow SOPs to ensure consistent, high-quality service delivery.

Before that, I worked as a Clinical Officer, handling patient assessment, treatment support, health education, and clinical documentation. I also bring strong customer-facing support experience from managing high-volume inquiries while keeping documentation accurate and resolutions timely.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Yango

Jan 2025 - Present (1 year 6 months)

Provided professional customer support through phone and digital communication channels. Handled high-volume inquiries with accurate documentation and timely resolution.

Customer Support Phone Support Digital Communication Documentation Problem Solving Organizational Skills

Medical Virtual Assistant

Private Client

Jan 2023 - Jan 2026 (3 years)

Provided remote administrative and clinical support for healthcare operations, including scheduling, follow-ups, and EHR updates. Maintained confidential patient information in line with HIPAA compliance and privacy standards.

Medical Virtual Assistance HIPAA compliance Medical Documentation Provider Support Referral Coordination Telehealth Support

Medical Virtual Assistant

Life Poise Hospital

Jan 2022 - Jan 2023 (1 year)

Supported healthcare providers with administrative and patient care coordination tasks, including appointment scheduling and patient registration. Managed medical record updates and communicated between patients and healthcare teams while ensuring PHI privacy compliance.

Medical Virtual Assistance Appointment Scheduling Patient Registration Patient Records Updates Medical Documentation Patient Communication

Clinical Officer

Kenyatta University Teaching Hospital

Jan 2020 - Jan 2022 (2 years)

Provided clinical care, patient assessment, treatment support, and health education. Maintained clinical documentation, followed clinical protocols and infection prevention guidelines, and handled sensitive patient information with confidentiality.

Clinical Care patient assessment Health Education Clinical Documentation Protocols infection prevention Patient Safety Confidentiality

Clinical Officer Intern

Jan 2019 - Jan 2020 (1 year)

Assisted in patient assessment, diagnosis, treatment, and clinical documentation in outpatient and inpatient settings. Supported healthcare teams and helped maintain clinical workflows and medical records.

patient assessment Diagnosis Support Clinical Documentation outpatient care Medical Records