Looking for a job

Margaret Christopher

@margaretchristopher

Customer Support Representative at ZizaPay who resolved account and transaction concerns across email, phone, and live chat.

Nigeria

Message

What I'm looking for

I’m seeking a remote customer support or customer service position where I can contribute to a positive customer experience.

At ZizaPay, I responded to customer inquiries through email, phone, and live chat, helping with account issues and transaction-related concerns.

I investigated customer problems and provided solutions or appropriate next steps. I also maintained customer records in the CRM and escalated recurring or complex issues to internal teams.

At Wing Assistant, I supported customers through email, chat, and phone. I investigated concerns, escalated complex issues with complete information, and followed up to ensure concerns were resolved.

I’m seeking a remote customer support or customer service position where I can contribute to a positive customer experience.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

ZizaPay

Mar 2024 - Jul 2025 (1 year 4 months)

Responded to customer inquiries through email, phone, and live chat. Assisted customers with account issues and transaction-related concerns, investigated problems, and escalated complex issues.

CRM Systems Freshdesk Zendesk Salesforce HubSpot Intercom Slack Microsoft Teams Communication Skills Active Listening Problem Solving Complaint Resolution Empathy Patience Attention To Detail Follow up Adaptability Time Management

Customer Support Representative

Wing Assistant

Mar 2020 - Jul 2025 (5 years 4 months)

Responded to customer inquiries through email, chat, and phone. Investigated customer concerns, escalated complex issues, and followed up to ensure resolution.