Margaret Ayuk

Configured ServiceNow HRSD capabilities for General Motors, supporting employee service delivery, HR case configuration, employee lifecycle processes, and role-based access to HR services and knowledge resources.
Supported ServiceNow Event Management at General Motors by configuring event sources, event rules, alert generation, and event-to-alert processing to improve infrastructure visibility and

Engineered ServiceNow ITOM solutions for Baylor Scott & White Health, improving infrastructure visibility and operational monitoring across healthcare technology environments, including servers, network devices, and application infrastructure.
Administered the CMDB for Baylor Scott & White Health, maintaining Configuration Items (CIs), CI classes, attributes, and relationships to ensure accurate r

Designed and developed scoped applications for PNC Bank, creating custom tables, fields, forms, application modules, and reusable components while managing application scope, cross-scope access, and configuration changes through update sets.
Implemented Service Catalog solutions for PNC Bank, developing catalog items, variables, record producers, approval flows, and fulfillment workflows to stream

Supported the administration and configuration of the ServiceNow platform at North Texas Tollway Authority (NTTA), focusing on foundational IT Service Management (ITSM) processes, including Incident, Problem, Change, and Request Management.
Created and configured ServiceNow forms and form layouts to support NTTA’s IT service workflows, arranging fields, setting mandatory attributes, and improving

Monitored Emirates Airline’s network infrastructure and security systems to identify, investigate, and respond to potential cybersecurity threats.
Conducted vulnerability assessments and security audits across Emirates Airline’s IT environment to identify weaknesses and recommend remediation measures.
Investigated cybersecurity incidents affecting airline systems, analyzed root causes, and impleme