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Mardoche Sylla

@mardochesylla

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I’m a Project Coordinator focused on Agile planning, clear stakeholder communication, and KPI-driven project reporting.

United States

Message

What I'm looking for

I’m looking for an Agile-friendly role where I can coordinate project planning, drive clear stakeholder communication, and improve visibility through KPI reporting and documentation—so the team can deliver on time with continuous process improvement.

I’m a Project Coordinator with experience supporting project planning, stakeholder communication, project documentation, KPI reporting, sprint reviews, and process improvement initiatives. Through the Year Up United Simulated Internship Program (Forage), I supported business process improvement by gathering and analyzing project requirements, aligning deliverables with client objectives, and evaluating project risks and operational constraints.

I facilitate Agile project activities including sprint reviews, stakeholder feedback sessions, and retrospective meetings to support continuous improvement. I’m recognized for exceptional organization and attention to detail, and I bring strong operational support habits—task prioritization, project scheduling, status reporting, and dashboard tracking—to help teams stay focused on deliverables and timeline adherence.

Experience

Work history, roles, and key accomplishments

Project Management Intern

Year Up United

Jan 2026 - Apr 2026 (3 months)

Completed project management simulations for Electronic Arts, Siemens, BCG, and CBRE, supporting project planning, stakeholder communication, and business process improvement. Built KPI frameworks and dashboard recommendations, facilitated Agile sprint reviews and retrospectives, and evaluated project risks to recommend solutions aligned with client objectives.

Agile Methodologies Jira KPIs Dashboards Sprint Reviews Project Documentation Process Improvement

Front Desk Receptionist

Washington Adventist University

Jan 2019 - Jan 2020 (1 year)

Coordinated visitor management and administrative support in a high-volume university housing environment, assisting 30–50 visitors daily. Managed scheduling, phone communications, calendar coordination, mail distribution, and resolved inquiries to ensure timely communication between students, staff, and departments.

Customer Service Calendar Management Phone Communication Administrative Support Scheduling Mail Distribution Problem Solving

Phonathon Responder

WGTS Radio

Jan 2017 - Present (9 years 5 months)

Conducted high-volume outreach for fundraising, securing a $1,000 donation through relationship-building and active listening. Collaborated with a team of 20 fundraisers while accurately documenting donor records and managing outreach to up to 1,000 donor contacts daily.

Fundraising Customer Service Donor Management Communication Skills Relationship Building Team Collaboration Data Documentation Daily Activity Tracking

Education

Degrees, certifications, and relevant coursework

Year Up United

Project Management Certificate, Project Management

Activities and societies: 400+ hours of project management, leadership development, business writing, and public speaking training.

Completed a Project Management Certificate program in July 2026 with 400+ hours covering leadership development, business writing, public speaking, and professional skills training.