Marcos Chaves Monge

Worked as Medical Interpreter at Propio Language Services.

Monitoring calls from interpreters to provide coaching and recommendations in order to maintain the quality standards (in interpretation and service) that clients expect.

Interpretation of medical video calls

Individual or group classes for teenagers, young adults and adults, following the method provided by the institute to teach, as well as self-initiative to fully utilize the tools. TOEFL preparation.

Fraud Transactions Department: inbound calls and customer assistance with credit card financial information, as well as fraud concerns and general information about their line of credit account.

I received training in Customer Focused Selling methodology, as well as in fraud prevention and money laundering software. Researched various data sources to obtain potential customers in the financial sector in Mexico for a Costa Rican software company. Researched key contacts to generate interest in the software. Contact prospects and follow up to determine interest in the software and, eventual

Teach individual or group classes for teenagers, young adults and adults. Follow the method provided by the institute to teach, as well as bring one's own initiative to fully utilize the learning tools. Plan different conversation activities to provide an interactive and meaningful learning experience. Create pronunciation, reading, grammar and writing clubs for students. Plan classes for pre-begi