Open to opportunities

Marco Rivera

@marcorivera1

Customer-focused assistant manager and retail sales professional specializing in client engagement, upselling, and account growth.

United States

Message

What I'm looking for

I’m looking for a customer-first role where I can drive sales through product knowledge, coaching, and tailored communication—using feedback and process improvements to grow retention, upselling, and day-to-day operational accuracy.

I’m a client-focused assistant manager who builds relationships and turns product knowledge into measurable business growth. In my current role, I engage clients through education, driving increased sales of $8,000, while managing cash in excess of $2,500 daily.

I bring a strong track record of improving customer experience and operations: I use upselling techniques to increase average transaction value by 15%, run inventory audits to reduce discrepancies by 10%, and create/update client profiles to support retention and satisfaction.

Previously, I served as an assistant manager in financial services and retail environments—handling client requests like wire transfers, opening and maintaining client accounts, and streamlining account setup to reduce administrative time by 15% per client. I also led weekly client engagement events, boosting attendance and satisfaction by 20%, and trained teams to improve performance by 18%.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Micro Center

Sep 2024 - Present (1 year 10 months)

Engage clients by educating them on available products, increasing sales by $8,000. Manage daily cash using approved software, perform inventory audits to reduce discrepancies, and implement upselling to raise average transaction value by 15%.

Client Education Sales Cash Handling Upselling Inventory Management Client Retention Inventory Discrepancy Reduction Transaction Value Optimization

Assistant Manager

Music Inn World Instruments

Jul 2021 - Sep 2024 (3 years 2 months)

Performed client service requests including transfers of assets and wire transfers, and maintained accurate client documentation. Opened and managed client accounts and records, created financial reports, and organized weekly client engagement events to increase attendance and satisfaction by 20%.

Client Services Wire Transfers Account Opening Client Management Administrative Support Client Engagement Financial Reporting Account Setup Process Improvement

Retail Sales Representative

Kite+Key

Aug 2017 - May 2021 (3 years 9 months)

Assisted in managing high-net-worth client relationships and used proactive outbound calls to grow business. Identified client needs, provided tailored follow-up plans, trained new team members on engagement strategies, and partnered with marketing on campaigns to increase repeat business by 25%.

Sales Outbound Calling Relationship Building Active Listening Training Team Collaboration Marketing Campaigns Repeat Business Growth