Marco Ortega
@marcoortega
I build technical learning and documentation that make complex enterprise systems actionable.
MexicoWhat I'm looking for
At Lumston (Point B), I develop task-oriented learning and documentation for Odoo ERP and Salesforce CPQ, helping accelerate ERP implementations by 30%. I establish documentation standards, collaborate with SMEs, and create guides, playbooks, process maps, and onboarding resources that earned 100% approval from technical leaders.
Previously, I led content strategy at VMetrix, where I produced 100+ product guides and 40+ API guides, founded VMetrix Academy, and reduced support tickets by 40% through stronger self-service learning. I bring formal teaching experience and a technical-writer mindset to curriculum, customer education, and learning experiences for adult learners.
Experience
Work history, roles, and key accomplishments
Senior Technical Writer
Lumston (Point B)
Jan 2025 - Present (1 year 7 months)
Developed structured learning and documentation content for complex enterprise systems, translating workflows and technical concepts into clear, task-oriented materials. Collaborated with SMEs and established documentation standards, achieving 100% approval and contributing to a 30% acceleration in implementations.
Content Leader
VMetrix
Jan 2023 - Jan 2025 (2 years)
Led technical content strategy for a financial SaaS platform, producing 100+ product guides and 40+ API guides. Founded VMetrix Academy and reduced support tickets by 40% through improved self-service content.
Adjunct Lecturer
UVM & Universidad de la Comunicación
Jan 2022 - Jan 2024 (2 years)
Taught branding, communication, and content strategy to adult learners, developing instructional materials and explaining complex concepts through structured learning experiences. Adapted explanations and activities to learner needs.
Communications Lead
Fundación ProEmpleo
Jan 2021 - Jan 2023 (2 years)
Created educational resources, communication materials, and campaigns for entrepreneurship programs involving Banamex and Santander. Translated complex program information into accessible content for diverse audiences.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma Metropolitana
Master of Arts, Information & Communication Design
Pursued a Master of Arts in Information & Communication Design, completing a best research project.
Benemérita Universidad Autónoma de Puebla
Bachelor of Arts, Communication
Earned a Bachelor of Arts in Communication.
Availability
Location
MexicoAuthorized to work in
Job categories
Skills
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