Marco Mammone

Diagnosed and resolved technical issues with Samsung devices, guiding customers through step-by-step solutions. Escalated complex technical problems to appropriate departments, ensuring timely resolution and customer satisfaction. Provided IT support across all company departments to ensure smooth daily operations.

Installed, maintained, and repaired low voltage (BT) and medium voltage (MT) electrical systems. Diagnosed and resolved electrical faults in BT/MT systems, minimizing interruptions and improving system reliability. Conducted root cause analysis of recurring electrical problems, implementing long-term solutions to prevent future issues.

Communicated technical solutions clearly and concisely to non-technical users, ensuring easy understanding and implementation. Managed high-volume support requests via phone, email, and chat, prioritizing tasks to meet SLAs and exceed customer expectations. Trained users on basic computer operations, software usage, and cybersecurity best practices, enhancing their security and productivity.

Performed regular safety checks of the pool area, equipment, and water quality, ensuring compliance with health and safety standards. Supervised and assisted swimmers of all ages and skill levels, providing guidance and support when necessary. Conducted emergency drills and regular training sessions, ensuring readiness for real-life situations.

Coordinated with other lifeguards and emergency personnel during incidents, ensuring an efficient and effective response. Maintained and inspected rescue equipment, ensuring it was in optimal condition for emergencies. Informed users about water safety practices, reducing risky behaviors and promoting a safe swimming environment.

Performed regular safety checks of the pool area, equipment, and water quality, ensuring compliance with health and safety standards. Supervised and assisted swimmers of all ages and skill levels, providing guidance and support when necessary. Coordinated with other lifeguards and emergency personnel during incidents, ensuring an efficient and effective response.

Communicated technical solutions clearly and concisely to non-technical users, ensuring easy understanding and implementation. Managed high-volume support requests via phone, email, and chat, prioritizing tasks to meet SLAs and exceed customer expectations. Trained users on basic computer operations, software usage, and cybersecurity best practices, improving their security and productivity.

Completed middle school education at Scuola Media Nunzia Fogliano in Vallefiorita (CZ) in 2015. This foundational education provided basic academic skills.

Obtained a diploma as an Electronic Expert from E. Scalfaro in Catanzaro (CZ) in 2021. This technical education focused on electronic principles and applications.