Marco MammoneMM
Looking for a job

Marco Mammone

@marcomammone

Motivated IT professional with strong customer service skills.

Italy
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What I'm looking for

I am looking for a job that constantly challenges and motivates me to grow. I always aspire to new challenges and I'm not afraid to step out of my comfort zone for any new position.

As a young professional in the IT sector, I am dedicated and motivated, with a strong commitment to teamwork and customer satisfaction. My experience includes diagnosing and resolving technical issues at Samsung, where I guided customers through solutions step-by-step, ensuring timely resolutions.

I have also worked as an electrician, where I installed and maintained low and medium voltage electrical systems, improving reliability and minimizing disruptions. My background in customer service has equipped me with the skills to communicate technical solutions clearly to non-technical users, enhancing their understanding and productivity.

I am eager to contribute positively to any organization that invests in my potential, tackling challenges with enthusiasm and seriousness while striving to achieve set goals.

Experience

Work history, roles, and key accomplishments

SE

Customer Services

Samsung Stm Elettronica

Jul 2023 - Present (2 years)

Diagnosed and resolved technical issues with Samsung devices, guiding customers through step-by-step solutions. Escalated complex technical problems to appropriate departments, ensuring timely resolution and customer satisfaction. Provided IT support across all company departments to ensure smooth daily operations.

CS

Elettricista BT/MT

Cargo SRL

Apr 2023 - Present (2 years 3 months)

Installed, maintained, and repaired low voltage (BT) and medium voltage (MT) electrical systems. Diagnosed and resolved electrical faults in BT/MT systems, minimizing interruptions and improving system reliability. Conducted root cause analysis of recurring electrical problems, implementing long-term solutions to prevent future issues.

SC

Assistenza e Vendita Computer

Sea Computer

Mar 2022 - Present (3 years 4 months)

Communicated technical solutions clearly and concisely to non-technical users, ensuring easy understanding and implementation. Managed high-volume support requests via phone, email, and chat, prioritizing tasks to meet SLAs and exceed customer expectations. Trained users on basic computer operations, software usage, and cybersecurity best practices, enhancing their security and productivity.

LC

Bagnino

Lido Mare Chiaro

Jun 2021 - Present (4 years 1 month)

Performed regular safety checks of the pool area, equipment, and water quality, ensuring compliance with health and safety standards. Supervised and assisted swimmers of all ages and skill levels, providing guidance and support when necessary. Conducted emergency drills and regular training sessions, ensuring readiness for real-life situations.

LA

Bagnino

Lido Albatros

Jun 2020 - Present (5 years 1 month)

Coordinated with other lifeguards and emergency personnel during incidents, ensuring an efficient and effective response. Maintained and inspected rescue equipment, ensuring it was in optimal condition for emergencies. Informed users about water safety practices, reducing risky behaviors and promoting a safe swimming environment.

PB

Bagnino

Pirghos Beach

Jun 2019 - Present (6 years 1 month)

Performed regular safety checks of the pool area, equipment, and water quality, ensuring compliance with health and safety standards. Supervised and assisted swimmers of all ages and skill levels, providing guidance and support when necessary. Coordinated with other lifeguards and emergency personnel during incidents, ensuring an efficient and effective response.

GI

Assistenza Computer

Giada Informatica

Dec 2018 - Present (6 years 7 months)

Communicated technical solutions clearly and concisely to non-technical users, ensuring easy understanding and implementation. Managed high-volume support requests via phone, email, and chat, prioritizing tasks to meet SLAs and exceed customer expectations. Trained users on basic computer operations, software usage, and cybersecurity best practices, improving their security and productivity.

Education

Degrees, certifications, and relevant coursework

SF

Scuola Media Nunzia Fogliano

Licenza Media, General Studies

Completed middle school education at Scuola Media Nunzia Fogliano in Vallefiorita (CZ) in 2015. This foundational education provided basic academic skills.

ES

E. Scalfaro

Perito Elettronico, Electronics

Obtained a diploma as an Electronic Expert from E. Scalfaro in Catanzaro (CZ) in 2021. This technical education focused on electronic principles and applications.

Tech stack

Software and tools used professionally

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Marco Mammone - Customer Services - Samsung Stm Elettronica | Himalayas