At Rosh Tech, I handle client support through phone and ticket queues, including escalated issues that require advanced troubleshooting.
I also support deployment and troubleshooting of client hardware, software, and IT services. When equipment fails, I provide recommendations on replacement parts to support accurate sales quotes and procurement.
At Superior Contracting & Maintenance, I managed complex support tickets and Microsoft 365 administration, including system reviews and audits, while supporting end users with recurring technical issues.
Across MSP roles at Scalable OS and Technology Elite, I provided remote support for network and server issues and troubleshot Microsoft 365, backup, and networking problems. I documented client interactions and infrastructure changes in IT Glue and participated in system audits and client environment reviews.
