I lead Fraud & Dispute Claims Classification at American Express, guiding a 14-member team in a high-volume claims environment. I allocate work, monitor progress, and ensure accurate, timely delivery while maintaining risk, compliance, and audit standards.
Across nearly a decade at American Express, I've reviewed account activity and supporting information to make accept or decline decisions, managed complex escalations, and provided QA support that strengthened accuracy and control compliance. I use LexisNexis, Intellicheck, and EWS to identify application fraud, identity theft, and account takeover.
My financial crime experience also includes fraud operations at JPMorgan Chase, P&L and risk analysis at Deutsche Knowledge Services, and deposit-account customer service at Bank of America. I bring 15+ years of experience across fraud, disputes, KYC, risk operations, documentation, and audit-ready controls.
