Open to opportunities

Marco Castro

@marcocastro

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Experienced Project, Program, and Alliance Director with 12+ years of experience.

El Salvador

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What I'm looking for

Seeking a strategic role in a growth-oriented company where I can leverage my expertise in program management and team leadership to drive innovation and operational excellence.

Results-driven professional with over 12 years of experience in Human Resources, Organization Development, Program Implementation, and Strategic Alliance Management. Proven track record in managing teams, implementing SMART action plans, and automating procedures to achieve corporate goals.

Skilled in leadership, strategic decision-making, and fostering organizational development through continuous training and certifications. Adept at managing internal audits, supply chain efficiency, and enhancing performance indicators.

Passionate about implementing innovative strategies and creating strategic alliances to expand operations and achieve organizational objectives. Committed to ongoing professional development and staying aligned with industry best practices.

Experience

Work history, roles, and key accomplishments

Current

Project, Program, and Alliance Director

Current

People Helping People

Nov 2019 - Present (5 years 7 months)

Oversee project success by implementing goals and strategies, managing teams, and creating strategic alliances. Focus on automation and standardization to achieve corporate objectives.

Project Management Strategic Planning Team Leadership Automation Internal Auditing Implementation Stakeholder Engagement Performance Monitoring

Human Resources Manager

Hanesbrands El Salvador

Jul 2017 - Jan 2019 (1 year 6 months)

Managed logistics and performance indicators at the sewing plant, oversaw hiring processes, and enforced compliance with labor regulations while implementing continuous improvement projects.

Human Resources Management Logistics Coordination Performance Improvement Projects Compliance Recruitment Continuous Improvement Training Development Team Management

Country Human Resources Coordinator

Transactel/Telus International El Salvador

Jun 2015 - Aug 2017 (2 years 2 months)

Assisted the HR Manager by facilitating information transfer, supporting labor relations, and preparing contracts while coordinating events across various plants.

Event Coordination Compliance Training Communication Skills Organizational Development

Technical Service Representative Supervisor

Google

Feb 2013 - Jan 2014 (11 months)

Provided customer service for Google applications, ensuring quality and efficiency in service delivery while supervising a team of representatives.

Customer Service Quality Assurance Technical Support Communication Problem Solving Service Delivery Performance Monitoring Training

Quality Supervisor

Zynga

May 2012 - Nov 2012 (6 months)

Led a team of quality auditors to ensure customer service excellence by reviewing audits and implementing new quality criteria.

Quality Assurance Team Leadership Customer Service Auditing Process Improvement Compliance Training Communication Client Engagement

Team Supervisor

Zynga

Aug 2011 - Apr 2012 (8 months)

Managed customer service teams, monitored productivity, and enforced disciplinary processes to maintain service standards.

Team Management Customer Service Performance Management Communication Leadership Training Conflict Resolution Reporting

Quality Analyst

Zynga

May 2011 - Aug 2011 (3 months)

Conducted audits to ensure quality in customer interactions, adhering to established criteria for service excellence.

Quality Assurance Auditing Compliance Reporting Communication Feedback

Customer Service Agent

Zynga

Sep 2010 - May 2011 (8 months)

Provided customer service support, addressing inquiries and ensuring customer satisfaction through effective communication.

Customer Service Communication Problem Solving Teamwork Time Management Service Delivery Feedback

Education

Degrees, certifications, and relevant coursework

ESI School of Management

Bachelor of Business Administration, Business Administration

2011 - 2015

Studied various aspects of business administration, focusing on management principles, organizational behavior, and strategic planning. Implemented projects using continuous improvement methodologies.