Marcella Vickers
@marcellavickers
Restaurant associate manager who blends customer service, food safety, and POS accuracy to keep teams winning.
United StatesWhat I'm looking for
I’m an associate manager in food service, where I focus on running smooth shifts, supporting my team, and delivering great guest experiences. I bring strong customer service, food handling, and cash/POS accuracy to every shift.
I’ve built my career through hands-on roles—server, head server, shift manager, and cashier—so I’m comfortable juggling food prep, bussing, catering support, and busy front-of-house demands. I enjoy staying busy, staying outgoing, and keeping service consistent even during rushes.
Alongside restaurant work, I’ve done customer-facing and support roles that strengthened my communication and reliability. I worked as a customer service representative from home in a call-center environment, and I also provided daily care as a caregiver for multiple clients.
I’ve also managed front-desk and administrative-type responsibilities, handled reservations and guest check-ins, and supported housekeeping on weekends. Whether it’s hospitality, retail sales, cleaning, or warehousing, I bring a hardworking, team-first attitude and a commitment to high standards.
Experience
Work history, roles, and key accomplishments
Associate Manager
C&P Italian LLC (Fazoli's)
Jan 2022 - Present (4 years 6 months)
Associate Manager at C&P Italian LLC (d/b/a Fazoli's).
Server
Things & Wings
Aug 2018 - Present (7 years 11 months)
Server at Things & Wings, including weekend cashiering duties.
Shift Manager/Cashier at Popeye's Restaurants, running shifts and working as a cashier.
Caregiver
Rainbow Health & Rehab
Apr 2018 - Jun 2021 (3 years 2 months)
Provided daily care for clients as a caregiver at Rainbow Health & Rehab.
Customer Service Representative
The Revenue Optimization Companies (T-ROC)
Apr 2018 - Sep 2020 (2 years 5 months)
Customer Service Representative working for a call center from home at The Revenue Optimization Companies (T-ROC).
Head Server
Ray's Food Place
Aug 2019 - May 2020 (9 months)
Head Server at Ray's Food Place, serving guests, handling cash exchanges, and providing service until the business closed.
Cleaner
The Cleaning Authority
Jan 2017 - May 2018 (1 year 4 months)
Cleaner at The Cleaning Authority, cleaning offices and federal buildings.
Cashier/Customer Service
Winn-Dixie
Apr 2015 - Jul 2017 (2 years 3 months)
Cashier/Customer Service at Winn-Dixie, progressing from associate to manager and handling cash and customer service until the business closed.
Package Handler/Picker
Wayne Farms
Mar 2015 - Jun 2017 (2 years 3 months)
Package Handler/Picker at Wayne Farms, performing line work and deboning chicken breasts.
Server/Hostess
Waffle House
Mar 2013 - Nov 2015 (2 years 8 months)
Server/Hostess at Waffle House, including serving guests and weekend cashiering duties.
Cashier/Sales Associate
Kmart
Dec 2013 - Feb 2015 (1 year 2 months)
Cashier/Sales Associate at Kmart, providing customer service, handling cash transactions, greeting customers, and supporting sales.
Salesperson/Cashier
Waffle House
Oct 2012 - Feb 2014 (1 year 4 months)
Salesperson/Cashier at Waffle House, handling cash exchanges and greeting customers while supporting customer-focused sales.
Front Desk Receptionist/Housekeeping
Hilton Grand Vacations
Nov 2010 - Oct 2012 (1 year 11 months)
Front Desk Receptionist/Housekeeping at Hilton Grand Vacations, handling guest check-in/check-out and assisting with housekeeping on weekends.
Sales Associate
Cobbs Jeweler
May 2007 - Dec 2011 (4 years 7 months)
Sales Associate at Cobbs Jeweler, helping customers choose jewelry, sizing rings, and providing excellent customer service.
Cashier
Toys R. Us
Jul 2008 - Oct 2011 (3 years 3 months)
Cashier at Toys R. Us, handling cash exchanges and providing customer service and sales support.
Sales Associate
Foot Locker
Mar 2009 - May 2011 (2 years 2 months)
Sales Associate at Foot Locker.
Front Desk Receptionist
Tree Tops Resort of Gatlinburg
Apr 2009 - Apr 2011 (2 years)
Front Desk Receptionist at Tree Tops Resort of Gatlinburg, greeting customers, answering phones, scheduling appointments, and organizing events.
Call Center Representative
West
May 2007 - Aug 2009 (2 years 3 months)
Call Center Representative at West, making outbound calls to customers and collecting debts.
Education
Degrees, certifications, and relevant coursework
Fortis College (Dothan)
Associate degree
Earned an associate degree at Fortis College in Dothan (field not specified).
High school diploma or GED
High school diploma or GED
Completed a high school diploma or GED (exact institution and dates not provided).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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