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Danijel Rah-Dan

@danijelrahdan

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Customer-focused IT Support Specialist with extensive technical experience.

Spain

Message

What I'm looking for

I am looking for a fully remote position where I can leverage my technical skills and customer service experience to contribute to a dynamic team.

I am a dedicated IT Support Specialist with a strong customer service focus, currently based in Malaga, Spain. My experience spans several years in delivering exceptional support across various platforms, including phone, chat, and email. I have a proven track record of resolving up to 95% of customer interactions efficiently, ensuring high satisfaction levels. My technical expertise includes managing Microsoft 365 and Azure-related incidents, and I am adept at troubleshooting complex issues.

Throughout my career, I have demonstrated my ability to adapt to fast-paced environments while maintaining organization and efficiency. I have worked remotely, providing Tier 1 and Tier 2 support, and have collaborated with global clients to ensure service continuity. My previous roles have also involved creating and maintaining support documentation, which has significantly reduced inquiry volume and improved resolution speed.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

ABN AMRO

Jan 2024 - Present (1 year 6 months)

Delivered Tier 1
2 support via phone, chat, and email, resolving up to 95% of technical and customer inquiries. Managed Microsoft 365 and Azure-related incidents, supporting user productivity and security.

Azure Technical Support Customer Service Troubleshooting Service Desk Remote Tools Workflow Optimization

Azure Cloud Data Intern

Khaotichen

Jan 2023 - Jan 2024 (1 year)

Assisted with technical support using RDP and TeamViewer, supporting Azure-based infrastructure and monitoring service continuity. Collaborated on shift-based support for global clients.

Azure RDP TeamViewer Technical Support Cloud Platforms Remote Tools Workflow Optimization

Founder

Maskice Shop DOO

Jan 2017 - Jan 2023 (6 years)

Provided end-to-end customer support across email, chat, and phone, including booking issues, order modifications, refunds, and complaint resolution. Operated e-commerce logistics, product handling, and ensured consistent service during peak periods.

Customer Support Logistics Complaint Handling Documentation Workflow Optimization Communication Problem Solving

Technical Support & Design Specialist

GMT Company DOO

Jan 2015 - Jan 2017 (2 years)

Designed print-ready materials, including signage, business cards, and large-format graphics. Operated and maintained large-format printers for high-quality and timely production.

Graphic Design Print Production Client Communication Technical Support Troubleshooting Workflow Optimization Quality Control Project Management

Technical Assistant & Customer Support

A&D Technology

Jan 2013 - Jan 2015 (2 years)

Provided first-line support for design software and printer operations. Assisted customers with technical inquiries and file issues, and managed printing tasks.

Technical Support Customer Support Design Software Troubleshooting Workflow Optimization Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Tehnička škola 23. maj

Diploma, Graphic and Print Design

Completed studies in graphic and print design, gaining foundational knowledge in visual communication and printing processes. Developed skills in creating print-ready materials and understanding design workflows.