Josh Burns
@joshburns
Detail-oriented professional transitioning into Claims Adjusting.
United StatesWhat I'm looking for
I am a detail-oriented and solutions-driven professional with extensive leadership experience in managing complex systems and team performance. My career has been marked by a commitment to investigative problem-solving, effective documentation, and the coordination of long-term action plans to resolution. Currently, I am seeking to transition into Claims Adjusting, where I can leverage my proven abilities in compliance, communication, documentation, and decision-making in high-stakes environments.
In my most recent role as a Maintenance and Engineering Supervisor at Glock Inc., I led the documentation and resolution of equipment and safety incidents, remotely managed preventive measures, and created team training programs. My previous experience as an Electro-Mechanical Lead at Cornerstone Building Brands involved supervising staff and supporting troubleshooting efforts across the company, where I developed and enforced safety and compliance protocols. My diverse background in technical roles has equipped me with a strong foundation in conflict resolution and claims tracking, making me well-suited for a career in claims adjusting.
Experience
Work history, roles, and key accomplishments
Maintenance and Engineering Supervisor
Glock Inc.
Jan 2024 - Present (1 year 7 months)
Led documentation, investigation, and resolution of equipment and safety incidents. Remotely managed preventive measures and tracked incident recurrence. Created and executed team training programs and long-term departmental performance plans.
Electro-Mechanical Lead
Cornerstone Building Brands
Jan 2021 - Jan 2024 (3 years)
Supervised staff and remotely supported the troubleshooting, repair, and automation of machines companywide. Resolved technical issues using analytical review and documentation systems. Developed and enforced safety and compliance protocols.
Multi-craft Technician
Dominos
Jan 2018 - Jan 2022 (4 years)
Delivered support for nationwide facilities through remote platforms; documented troubleshooting logs, repairs, and follow-ups with stakeholders. Played a key role in guiding resolution strategies for operational issues.
Maintenance Automation Technician
Staples
Jan 2016 - Jan 2018 (2 years)
Performed detailed testing and system analysis, investigating and logging performance data while identifying patterns. Maintained accurate documentation on repairs and component performance across multiple sites. Managed remote systems and control panels.
Maintenance Multi-craft Technician
Bake One
Jan 2016 - Dec 2016 (11 months)
Diagnosed and repaired complex mechanical systems including robotic equipment. Supported incident tracking and equipment recovery logs. Provided hands-on troubleshooting and resolution support, often under time-sensitive conditions.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Science, Cloud Engineering
2020 - 2024
Completed a Bachelor of Science in Cloud Engineering. Gained expertise in cloud infrastructure, services, and deployment models.
Paulding County High School
High School Diploma, General Studies
2012 - 2016
Obtained a High School Diploma. Developed foundational knowledge and skills across various academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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