Marbella Pinto

Lead and coach a team of 5 Document Specialists managing approximately 175 active immigration client cases per week, ensuring accuracy, compliance, and on-time submission. Partnered with IT to redesign document processing, reducing weekly errors by ~67% and cutting complex case completion time by ~75%.

Managed end-to-end document intake, verification, and classification for immigration case files, coordinating directly with clients, attorneys, and paralegals. Coordinated translation and quality review of non-English documents and maintained the shared documents inbox to ensure timely follow-up within SLA.

Owned product development and sample tracking from concept through production handoff, preparing technical specifications and coordinating with suppliers. Controlled and approved production advances, verifying quality against spec and serving as the point of contact between design and production teams.

Supported product design and development, coordinating with clients and suppliers throughout the production cycle and resolving issues in real time.

Coordinated a design team and acted as liaison between design and production departments, managing new designs from concept through production-readiness.

Currently completing the Google Project Management Certificate, expected to finish in 2026.

Completed an Agile Methodologies course in 2023.

Earned a Diploma in Marketing and Business of Fashion in 2017.

Completed professional training in Fashion Design in 2014.