MSMara Sanchez
@marasanchez
Results-driven customer service professional with over 9 years of experience.
MexicoWhat I'm looking for
I am a results-driven customer service professional with over 9 years of experience across various industries, including telecommunications, finance, hospitality, and travel. My commitment to delivering exceptional client experiences has been a cornerstone of my career, where I have consistently resolved complex issues and supported my teams through leadership and training.
As a Team Captain at Celebrity Cruises, I not only provided real-time support and quality assurance coaching but also co-managed Web Service operations. This role allowed me to enhance agent performance and meet departmental metrics effectively. My experience as a New Loan Specialist at CCSI - AvailBlue further honed my skills in communication, problem-solving, and adaptability, ensuring compliance and transparency in the loan application process.
Experience
Work history, roles, and key accomplishments
Team Captain
Celebrity Cruises
Aug 2021 - Present (3 years 11 months)
Supported travel agents with new bookings, payments, and vacation add-ons while delivering top-tier service. Promoted to Team Captain, providing real-time support, QA coaching, and generating weekly/monthly performance reports. Co-managed Web Service operations with limited supervision, enhancing agent performance and meeting departmental metrics.
New Loan Specialist
CCSI - AvailBlue
Jan 2020 - Present (5 years 6 months)
Contacted leads through phone, SMS, and email to initiate and complete the loan application process. Verified applicant information to ensure compliance before disbursing funds. Explained loan terms clearly, ensuring transparency and successful funding.
Customer Service Representative
TechMahindra - Verizon Wireless
Jan 2020 - Present (5 years 6 months)
Assisted Verizon customers with billing inquiries, phone upgrades, and service changes. Recommended add-ons and new lines to optimize customer plans and satisfaction. Maintained service quality standards in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Independence High School
High School Diploma, General Studies
Completed high school education at Independence High School.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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