Emma Quetzal
@emmaquetzal
I support customers across billing, mobile services, disputes, fraud prevention, and administrative operations.
MexicoWhat I'm looking for
I've supported customers at Hexaware, CP360, MDY Contact Center, Alorica, and C&A, resolving billing inquiries, service changes, mobile issues, payments, and customer concerns.
At CP360, I helped customers troubleshoot mobile devices, address technical and service concerns, activate cellular plans, and make plan changes.
My experience at Alorica includes reviewing transaction and dispute histories, supporting fraud prevention processes, and assisting internal culture and employee engagement initiatives.
I bring clear communication, problem-solving, email and chat support, administrative support, Microsoft Office knowledge, and Spanish-English communication to customer-focused teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Hexaware
Mar 2025 - Jul 2025 (4 months)
Assisted customers with billing inquiries and problem resolution. Provided customer support through different communication channels and supported internal activities.
Customer Service Representative
CP360
Nov 2024 - Feb 2025 (3 months)
Provided customer service and assistance with mobile device-related issues and troubleshooting. Supported customers with mobile service and technical concerns.
Cashier
C&A
Nov 2023 - Sep 2024 (10 months)
Processed customer payments and refunds. Handled cash register operations and daily transactions.
Customer Service Representative
MDY Contact Center
Mar 2022 - Jun 2022 (3 months)
Provided customer service and assistance with customer inquiries. Communicated with customers to understand and resolve their concerns.
Fraud Prevention
Alorica
Jun 2020 - Sep 2021 (1 year 3 months)
Reviewed transaction and dispute histories. Assisted with fraud prevention processes and analyzed transaction information to identify potential issues.
Customer Service Representative and Culture Advocate
Alorica
Jun 2020 - Sep 2021 (1 year 3 months)
Provided customer service and assistance with customer needs. Supported internal culture and employee engagement activities.
Assistant Manager
C&A
Assisted with store operations and administrative activities. Supported daily team and operational tasks.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Nuevo León
Bachelor's Degree, Industrial Design
Pursued a Bachelor's Degree in Industrial Design at the Faculty of Architecture; studies incomplete.
Online High School – SEP
High School Diploma, Computer Science
2017 - 2020
Completed a High School Diploma with Computer Science Specialization from February 2017 to June 2020.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Job categories
Skills
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