Looking for a job

María Menéndez Velasco

@maramenndezvelasco

Customer Support Specialist at TicketSwap, helping buyers and sellers resolve ticket, transfer, account, and technical issues.

Spain

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What I'm looking for

I’m looking for a remote customer support role where I can bring my experience, with clear communication and sound judgement in Spanish and English. I’m available for rotating shifts, weekends, and international relocation.

At TicketSwap, I supported buyers and sellers through digital channels with ticket purchases, sales, transfers, and account enquiries. I also resolved complaints and technical issues, working with internal teams on complex cases.

At Do Not Disturb (The Entourage Group), I looked after international and VIP guests at a premium Amsterdam club. I handled special requests and managed several tables at once during busy nights.

At Vermaat, I supported floor management for events and corporate meetings, responding to guest requests and coordinating with the kitchen, floor team, and event organisers. Earlier, at DomusVi, I ran the Occupational Therapy department and stayed in daily contact with residents and families.

I’m studying Artificial Intelligence Engineering at UNED. In personal projects, I designed and built a website in HTML and CSS for a car repair business, and developed a brand identity and web concept for an athleisure label using AI tools.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

TicketSwap

Dec 2025 - Aug 2026 (8 months)

Supported buyers and sellers through digital channels with ticket purchases, sales, transfers and account enquiries. Resolved complaints and technical issues, handling multiple requests in parallel in a fast-paced, international environment.

Customer Support Digital Channels Complaint Resolution Technical Issues Multitasking International Environment

VIP Hostess

Do Not Disturb (The Entourage Group)

Sep 2025 - Aug 2026 (11 months)

Looked after international and VIP guests at a premium Amsterdam club, providing welcome, seating and table service. Anticipated needs and handled special requests on the spot, managing several tables at once with discretion.

VIP Service Guest Relations Table Service Discrétion Multitasking

Assistant Floor Manager, Banqueting and Events

Vermaat

Jan 2025 - Jul 2025 (6 months)

Supported floor management across two large events per week and near-daily corporate meetings, handling briefings, task allocation and service flow. Acted as point of contact for guest requests and issue resolution, coordinating between kitchen, floor and event organisers.

Event Management Floor Management Guest Relations Issue Resolution Coordination Team Leadership

Warehouse Assistant

Calvin Klein Logistics

Sep 2024 - Dec 2024 (3 months)

Handled order preparation, stock control and dispatch in a fast-paced international distribution centre, maintaining strict accuracy and meeting deadlines.

order preparation Stock Control Dispatch Accuracy Deadline Management

Head of Department, Occupational Therapy

DomusVi

Jan 2022 - Jan 2024 (2 years)

Ran the occupational therapy department in a centre with 90 residents, handling scheduling, activity planning and coordination with the multidisciplinary team. Maintained daily contact with residents and families in sensitive situations, explaining decisions clearly and managing expectations.

Occupational Therapy Department Management Scheduling Activity Planning multidisciplinary coordination Communication Skills Expectation Management

Waitress

Bosco de Lobos

Jan 2021 - Jul 2021 (6 months)

Provided floor service at a high-end restaurant serving up to 300 covers a day, with reservations under my responsibility. Handled complaints and live service recovery, trained new waiting staff and supported rota planning.

Floor Service Reservations Complaint Handling Service Recovery Training Rota Management

Education

Degrees, certifications, and relevant coursework

Universidad Nacional de Educación a Distancia

BSc, Artificial Intelligence Engineering

2025 -

Pursuing a BSc in Artificial Intelligence Engineering, with coursework completed in Object-Oriented Programming (Java), Computer Engineering, and Automata and Formal Languages.