Yasmin Kolonisky

I am a multilingual customer support and engagement professional with international experience in guest services and activity coordination. My passion lies in delivering exceptional service, efficiently resolving issues, and fostering positive user experiences. Currently, I am pursuing a degree in Behavioral Science, which enhances my communication and empathy skills, making me adept at understanding and meeting client needs.

Throughout my career, I have worked in various roles that required a strong focus on customer satisfaction. At the Museum of Illusions, I designed interactive tours and managed ticketing operations, ensuring a seamless experience for visitors. My role as an Activity Manager at ACTTIV H10 Gran Tinerfe allowed me to manage and deliver engaging activities for international guests, where I collected feedback to continuously improve our services.

My experience as a Leisure Program Coordinator and Maxiclub Program Supervisor has equipped me with the skills to design and lead recreational activities tailored to diverse audiences. I thrive in dynamic environments and am eager to grow within a customer-centric, remote-first company that values exceptional service.