Open to opportunities

Maram ElBokl

@maramelbokl

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Dedicated professional with expertise in customer service and administration.

Egypt

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for professional growth and development.

I am Maram Saeed EL-Bokl, a dedicated professional with a strong background in customer service and administration. I graduated from the Faculty of Arts at Ain Shams University, specializing in Ancient European Civilization. My career began in 2012 as an Administrative Assistant at Samtrac International, where I honed my organizational and communication skills.

Over the years, I have gained diverse experience in various roles, including Customer Service Representative and Retail Sales Representative at Vodafone. My role as a CRM Administrator at The Namu/Blossom allowed me to integrate my passion for customer care with my administrative skills. Additionally, I have experience as an Arabic Teacher for foreigners and an English Co-Teacher, showcasing my versatility and ability to adapt to different environments.

I am fluent in Arabic and English, with proficiency in Indonesian and basic knowledge of Greek and Italian. I thrive in dynamic settings and am eager to contribute my skills to a challenging position within a professional firm.

Experience

Work history, roles, and key accomplishments

English Co-Teacher

Nile Egyptian International School (NEIS)

Feb 2024 - Present (1 year 4 months)

Currently co-teaching English language classes at an international school. Assisting in lesson planning, student engagement, and classroom instruction.

English Language International Education Lesson planning

English Co-Teacher

Madinaty Integrated Language School (MILS)

Sep 2021 - Present (3 years 9 months)

Co-taught English language classes to students. Collaborated with lead teachers to deliver effective lessons and manage classroom activities.

English Language Classroom Management

Arabic Teacher

The Namu/Blossom (Korean Culture Lounge)

Aug 2019 - Present (5 years 10 months)

Taught Arabic to foreign students at a Korean Culture Lounge. Developed engaging lesson plans and assessed student progress.

Arabic Teaching Curriculum Development Lesson planning

CRM Administrator

The Namu/Blossom (Korean Culture Lounge)

Nov 2018 - Present (6 years 7 months)

Administered CRM systems to manage customer relationships and data. Ensured efficient operation of customer-related processes and maintained database integrity.

CRM Software Data Management Customer Relationship Management System Administration Database Management

Retail Sales Representative

First for Distribution and Trading Co. (First Egypt)

Mar 2016 - Present (9 years 3 months)

Worked as a Customer Service Agent and Indoor Sales Representative at Vodafone Merryland Store. Managed sales transactions, handled cash, and provided direct customer support.

Customer Service Sales Product Knowledge Customer Support Cashiering

Customer Service Representative

Wasla Outsourcing

Jan 2015 - Present (10 years 5 months)

Served as a Customer Service Representative for the Wasla 888 Project. Handled customer inquiries, resolved issues efficiently, and ensured customer satisfaction.

Customer Service Problem Solving Communication Customer Support

Administrative Assistant (Secretary)

Samtrac International

Dec 2012 - Present (12 years 6 months)

Provided comprehensive administrative support and secretarial duties. Managed office communications, organized documents, and maintained accurate records.

Microsoft Word Microsoft Excel Internet Administrative Support Communication

Education

Degrees, certifications, and relevant coursework

Ain Shams University

Bachelor of Arts, Ancient European Civilization

Graduated from the Faculty of Arts, specializing in Ancient European Civilization. Acquired knowledge in historical and cultural aspects of ancient European societies.