María López

I've led customer relationships and end-to-end order processes at Leroy Merlin, where I trained and mentored team members, maintained a 99% customer satisfaction rate, and resolved complaints with a solution-oriented approach.

In real estate aftersales, I support new home buyers and vacation rental clients through complex customer journeys, handovers, inquiries, performance reporting, and operational improvements. I coordinate closely with internal teams and communicate confidently by email, phone, and in person.

My experience also includes VAT refund operations at Global Blue and retail operations at Inditex and Blue Tomato, including staff supervision, scheduling, inventory, merchandising, sales, and cash handling. I'm now looking to bring my customer service and CRM experience to an EnergyTech company supporting Europe’s cleaner-energy transition.