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Mapula Victoria Motsinoni

@mapulavictoriamotsin

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Project administrator with 8 years’ expertise in operations, payroll, and stakeholder relations.

South Africa

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What I'm looking for

I am seeking an administrative or project coordination role where I can apply my payroll, documentation, and stakeholder management skills, work in a collaborative culture, and take on responsibilities that support operational efficiency and growth.

I am a dynamic, detail-oriented project administrator with eight years of experience supporting construction and retail operations. I consistently streamline office processes, manage payroll and supplier invoicing with high accuracy, and maintain professional stakeholder relationships.

My strengths include project coordination, data and document control, CRM usage, and preparing budget reports to keep expenditures on track. I have a proven record of managing 100+ project correspondences monthly and processing financial transactions with 98% accuracy.

I excel at multitasking under pressure—handling diary and travel management, recruitment coordination, scheduling meetings, and serving as a first point of contact for clients and suppliers. I also bring hands-on customer service, sales, and reception experience from frontline roles.

I am committed to operational excellence, continuous learning, and delivering measurable value through efficient administrative systems and clear stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

International Call Centre Operator

Current

Unateus

Jan 2025 - Present (1 year 2 months)

Handle inbound and outbound sales calls, close sales and upsell to increase average order value, meet daily KPIs, and maintain accurate CRM records for 100+ monthly project correspondences.

Inbound Sales Outbound Sales CRM Upselling KPIs Customer Service Data Entry

Project Administrator

Metrum Project Management

Feb 2017 - Jan 2025 (7 years 11 months)

Managed project correspondence and administrative systems for construction projects, processed supplier invoices and payroll payments with 98% accuracy, and prepared monthly budget reports to control expenditures.

Project Administration Invoice Processing Payroll Administration Document Control Microsoft Office

Assistant Administrator

The Deli

Jan 2015 - Jan 2017 (2 years)

Managed daily administrative tasks, maintained financial and inventory records to improve operational efficiency, and supported front-office sales and customer service operations.

Office Administration Inventory Management Customer Service Report Writing Reception Food Preparation Microsoft Office

Receptionist / Front of House

Spar Broadacres

Jun 2013 - Dec 2014 (1 year 6 months)

Managed reception and switchboard operations, performed data capture and filing, and coordinated meeting bookings to ensure a professional front-office environment.

Reception Data Entry Meeting Coordination Customer Service Microsoft Office