Shannon Gilmour

Contracted for AI training assignments in cybersecurity defense and vulnerability management; project allocation pending.

• Established and managed the organisation's enterprise Vulnerability Management Program, strengthening vulnerability governance, penetration testing, security operations and risk management across a distributed environment.
• Led vulnerability management across a 20,000-device estate spanning South Africa, the EU, UK, Ireland and the United States, including iOS, Android and medical devices. Mana

Delivered enterprise cybersecurity consulting, implementation and upgrade projects across multiple customer environments, specialising in endpoint security, security technologies and client infrastructure.
• Led enterprise endpoint security deployment projects across multiple client environments, covering planning, implementation, testing and rollout.
• Led endpoint security upgrade projects,

Managed network security, endpoint security and infrastructure projects across an international financial services environment.
• Managed enterprise endpoint security, encryption, DLP, device control and firewall infrastructure across international operations.
• Led international security, network and server deployment and upgrade projects, including planning, implementation and technical coordina

Managed enterprise networking and Microsoft infrastructure across an international financial services environment.
• Administered Windows Server, Active Directory, DNS, DHCP, VLANs, routing and switching.
• Led network and server upgrade and deployment projects, including planning, implementation and technical coordination.
• Conducted proof-of-concept testing for networking and server technologie

Provided third-line desktop and executive support within an international financial services environment.
• Delivered third-line technical support to executives and business users across desktop, mobile and Microsoft environments.
• Supported Active Directory, Exchange, user administration and infrastructure troubleshooting.
• Assisted first- and second-line teams with complex technical issues and

Progressed into senior on-site engineering, supporting multiple customer environments and developing extensive enterprise desktop, infrastructure and endpoint security experience.
• Provided senior on-site technical support across multiple customer environments, supporting desktops, servers, printers, Active Directory and Microsoft technologies.
• Supported endpoint security and encryption technol

Provided first-line technical support and customer service across multiple customer environments.
• Managed technical support requests, troubleshooting desktop and software issues and escalating complex incidents where required.
• Supported customer service processes, ticket management and technical issue resolution.

Provided on-site infrastructure support while leading a technical team and supporting Microsoft customer environments.
• Managed a small technical team while supporting Microsoft networks, servers, desktops and Exchange environments.
• Managed customer-site maintenance, troubleshooting, repairs and technical escalations, ensuring issues were resolved within service requirements.
• Coordinated on-s

Delivered on-road network, desktop and site implementation support across customer environments throughout South Africa.
• Delivered network and desktop implementation and support, including customer site setups and educational software installations.
• Supported Microsoft Server, Exchange and backup environments across SLA customer sites.
• Troubleshot hardware, software, networking and infrastru

Progressed from sales into 24/7 Security Operations Centre monitoring, providing an early foundation in cybersecurity and security operations.
• Provided 24/7 SOC security monitoring and technical support, monitoring virus activity and security events and producing security reports.
• Supported antivirus, content-filtering and other security solutions across customer environments.
• Investigated t

Provided hardware and software sales support to business customers, developing an early foundation in IT infrastructure and security technologies.
• Sold firewalls, endpoint security solutions, servers and infrastructure hardware.
• Assisted customers with technology selection based on their operational requirements.

Mar 2021 · Expired Mar 2024

May 2018

Sep 2015 · Expired Sep 2018

Apr 2010

Jul 2010

Jul 2002

Feb 2002

Completed the PC Engineering Diploma at Executive School for Computers.

English
Afrikaans
Mathematics
Natural Science
Home Economics
Computer Science
Motor Mechanics