Manuel Mesa Ruiz
@manuelmesaruiz
Entry-level Human Resources and quality professional using Power BI/PowerApps to automate processes and improve KPIs.
ColombiaWhat I'm looking for
I’m a Colombian professional who blends human resources and quality experience with a practical, results-focused mindset. I’ve worked across operational environments and client-facing roles, always aiming to improve clarity, performance, and follow-through.
As a Human Resources Analyst at Goodyear Colombia, I handled document control aligned with quality management system standards and managed internal communications on the shop floor. I also supported operational events and production-related newsletters and graphic materials—while automating multiple processes with PowerApps to reduce response times for internal clients.
In my Quality Intern experience, I strengthened quality execution through ISO 9001-based quality audits, non-conformity oversight, root cause analysis, and the definition of corrective actions. I tracked and analyzed quality KPIs and further improved decision-making by optimizing data analysis with Power BI.
Outside manufacturing, I build confidence and clarity through online tutoring as a Math/Algebra Tutor with Papaya Tutors, and I previously supported clients in a bilingual call center role. I enjoy multicultural teamwork, and I’m motivated to keep delivering measurable improvements through automation, data, and strong communication.
Experience
Work history, roles, and key accomplishments
Math/Algebra Tutor
Papaya Tutors
Feb 2025 - Present (1 year 4 months)
Provide online math and algebra tutoring, encouraging active participation and building student confidence. Maintain professional communication with supervisors and follow platform guidelines, improving academic performance and earning positive feedback from students and supervisors.
Human Resources Analyst
Goodyear Colombia
Dec 2024 - Dec 2025 (1 year)
Performed document control and managed internal communications in manufacturing environments aligned to the quality management system standards. Supported operational events and created production-process newsletters and graphic materials, automating internal workflows with PowerApps to reduce response times.
Quality Intern
Goodyear Colombia
Jun 2024 - Dec 2024 (6 months)
Managed ISO 9001 quality audits, including nonconformities, root cause analysis, and corrective action definition. Maintained product traceability and supported quality decision-making through KPI monitoring and Power BI dashboards, improving processing time and operational efficiency via PowerApps automation.
Call Center Agent
Profesor X
Feb 2023 - Apr 2023 (2 months)
Handled high-volume inbound calls, providing clients with clear information on legal procedures related to personal injury, accidents, and civil disputes. Collected and documented detailed case information for forwarding to the main law office while maintaining high efficiency without compromising service quality.
Administrative Assistant
Escuela de Idiomas, Universidad de Antioquia
Feb 2023 - Apr 2023 (2 months)
Managed inventory and ensured academic materials were available and properly used. Coordinated classrooms and equipment, including scheduling and tracking equipment and key loans, supporting classes without interruptions and improving satisfaction for students and faculty.
Education
Degrees, certifications, and relevant coursework
University of Antioquia
Materials Engineering
2018 - 2025
Pursued Materials Engineering at the University of Antioquia in Medellín, Colombia, from 2018 to 2025.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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