Open to opportunities

Vicky Castilla

@vickycastilla

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Agroindustrial Engineer skilled in quality management and data analysis.

Colombia

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What I'm looking for

I am looking for a role that values innovation and quality, offering opportunities for growth and collaboration.

I am an Agroindustrial Engineer with extensive experience in quality management and data analysis. My journey has led me to contribute to AI development through content review, prompt engineering, and voice recording. I pride myself on my ability to combine technical accuracy with strong communication skills, allowing me to thrive in both industrial and AI training environments.

Throughout my career, I have held various roles, including Quality and Production Director at Piscifactoría Remar SAS, where I successfully led certification processes and ensured compliance with quality standards. My freelance work with Scale AI has further honed my skills in NLP evaluation and technical writing, enabling me to produce high-quality content and voice recordings that meet ethical and technical standards.

With a strong foundation in education and a commitment to continuous improvement, I am eager to leverage my expertise in a challenging role that allows me to contribute to innovative projects while fostering a culture of quality and excellence.

Experience

Work history, roles, and key accomplishments

Current

Independent Contractor Expert

Current

Scale AI

Jan 2019 - Present (6 years 6 months)

Contributed to the development of AI language models through RLHF by producing and reviewing content with a focus on quality, ethics, and technical alignment. My work included prompt engineering, task reviewing, and ensuring ethical compliance.

Prompt Engineering Content Review Quality Assurance Technical Writing

Quality and Production Director

Piscifactoría Remar SAS

Jan 2019 - Nov 2024 (5 years 10 months)

Led the certification processes for BAP and HACCP, managing all activities related to quality assurance, ensuring food safety and product traceability. Supervised and verified compliance with quality standards according to final product specifications.

Quality Assurance Traceable Quality Production Management

Mathematics, Statistics, and Geometry Teacher

Gimnasio El Lago

May 2018 - Nov 2018 (6 months)

Planned and conducted classes adapted to different educational levels, assessing student progress through exams and activities. Implemented innovative methodologies such as mind maps to facilitate learning, fostering critical thinking and problem-solving skills.

Mathematics Statistics Curriculum Development Assessments Critical Thinking Problem Solving

Support Professional for Transport Supervision

National Administrative Department of Statistics (DANE)

Sep 2017 - Nov 2017 (2 months)

Validated 100% of the information on assigned vehicles and ensured 90% of requested services were provided. Uploaded 100% of control sheet data into the SISTRAN application for the Multipurpose Survey.

Data Validation SISTRAN Application Survey Transport Supervision

Monitoring and Follow-up Professional

Geoplus

Dec 2016 - Jul 2017 (7 months)

Conducted legal and physical identification of 100% of rural properties where public entities currently operate in the Meta Department. This was part of USAID's Land and Rural Development Program (PTDR).

Property Identification Legal Compliance USAID Programs Monitoring Data Collection

Logistics and Distribution Manager

TLEFICAZ

Dec 2014 - Aug 2016 (1 year 8 months)

Implemented logistics strategies that reduced operational costs by 35% and optimized distribution routes, reducing delivery times by 30%. Coordinated the supply chain effectively, achieving 95% on-time delivery.

Logistics Cost Optimization Supply Chain On Time Delivery Management Indicators Process Improvement

Quality Supervisor

Lácteos La Granja

Apr 2015 - Aug 2016 (1 year 4 months)

Obtained favorable evaluation from INVIMA and reduced quality and safety complaints by 80%. Improved production times and efficiency, reducing overtime by 30%.

Quality Control INVIMA Regulations Process Improvement

Intermediate-Level Call Center Advisor

Acción SAS

Mar 2016 - May 2016 (2 months)

Reduced cancellation rate by 30% through personalized retention strategies and achieved a 99% satisfaction rate in post-service surveys. Optimized service process, decreasing average call duration by 20% without compromising service quality.

Customer Retention Customer Satisfaction Call Center Operations Negotiation Persuasion Customer Service

Quality Supervisor - Internship

National Learning Service (SENA)

Mar 2014 - Jun 2014 (3 months)

Designed and implemented a Good Manufacturing Practices (GMP) manual. Developed Cleaning and Sanitation Standard Operating Procedures (SSOPs) for dairy, meat, and fruit processing areas.

Quality Control

Administrative and Customer Service Assistant

TLEFICAZ

Jan 2014 - Nov 2014 (10 months)

Efficiently managed customer inquiries and complaints, achieving 100% resolution on first contact. Optimized administrative workflow, reducing response times by 40%.

Customer Service Administrative Support Workflow Optimization Customer Satisfaction Data Management

Education

Degrees, certifications, and relevant coursework

Catholic University of Manizales

Specialization, Quality Management

Completed a specialization in Quality Management, focusing on advanced principles and practices in quality assurance and control. Gained expertise in implementing and overseeing quality systems to enhance organizational performance.

University of Sucre

Agroindustrial Engineer, Agroindustrial Engineering

Obtained a degree in Agroindustrial Engineering, covering a broad range of topics from agricultural production to industrial processing and quality control. Developed strong analytical and problem-solving skills applicable to the agro-industrial sector.