juan pulido

I am a trainer and quality analyst with hands-on experience delivering end-to-end training, coaching agents, and driving performance improvements across contact center operations.

I have supported recruitment and talent assessment, helping hire and evaluate candidates for alignment with operational goals while maintaining a people-centered coaching approach.

My work in quality analysis and calibration has informed strategic decisions through detailed evaluations and reporting, and I have led teams with a focus on KPI oversight and conversion improvement.

I hold a Bachelor's degree in Marketing and Sales and a Peak Performance Coaching certification, and I bring strong communication, analytical skills, and a commitment to aligning people and processes for consistent results.